Customer Service Team Lead
1 month ago
Serenity Healthcare is seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to patients. As a key member of our customer service team, you will play a crucial role in guiding and supporting our representatives to ensure our patients receive the highest standard of care and compassion.
Key Responsibilities- Supervise and mentor customer service representatives to ensure operational efficiency and compliance.
- Monitor team performance, manage workflows, and handle escalated patient issues.
- Assist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfaction.
- Collaborate with other departments to ensure cohesive and effective patient support and service delivery.
- High School Diploma/GED required.
- A minimum of 1-2 years of experience in a supervisor role, call center preferred.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills, with a strong patient-first mindset.
- Skilled in de-escalation techniques.
- Problem-solving abilities and a passion for making a meaningful difference.
- Accelerated career growth opportunities with clear advancement pathways.
- Comprehensive insurance benefits (Medical, Dental, Vision) and 401K.
- 10 PTO days and 10 holidays annually.
- Employee access to Serenity's cutting-edge treatment options.
- Access to corporate amenities, including an onsite gym.
Serenity Healthcare is committed to providing hope and healing through innovative, evidence-based approaches. If you are a patient, dependable leader with a passion for problem-solving and empathy, we encourage you to apply for this role.
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Customer Service Team Lead
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