Patient Care Contact Center Leader
2 weeks ago
We are seeking a highly motivated and experienced Contact Center Supervisor to lead our team of agents in providing exceptional patient care. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving patient experiences.
Key Responsibilities:
- Utilize data-driven insights to oversee intricate processes and ensure our agents provide outstanding service while adhering to best practices and organizational standards.
- Manage performance metrics, policies, and procedures to drive customer satisfaction and loyalty.
- Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders to implement changes.
- Supervise and mentor a team of contact center agents, providing coaching, support, and performance feedback to enhance service quality.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
Serenity Healthcare, LLC is a leading provider of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. We are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Our team is dedicated to making a meaningful impact on the lives of those we serve.
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Patient Care Coordinator
1 month ago
Lehi, Utah, United States Serenity Healthcare, LLC Full timeAbout the RoleSerenity Healthcare, LLC is seeking a highly skilled Patient Intake Coordinator to join our team. As a Patient Intake Coordinator, you will play a critical role in ensuring that our patients receive the highest level of care and support.Key ResponsibilitiesProvide exceptional patient care through empathy, understanding, and effective...
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Patient Care Advocate
4 weeks ago
Lehi, Utah, United States Serenity Healthcare, LLC Full timeAbout the RoleWe are seeking a highly skilled Patient Care Advocate to join our team at Serenity Healthcare, LLC. As a key member of our clinical support staff, you will play a vital role in helping patients navigate our treatment options and achieve their goals.Key ResponsibilitiesAct as a liaison between patients and their healthcare providers to ensure...
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Patient Care Coordinator
4 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeJob Title: Patient Intake CoordinatorWe are seeking a compassionate and detail-oriented Patient Intake Coordinator to join our team at Serenity Healthcare. As a Patient Intake Coordinator, you will play a vital role in providing exceptional patient care and ensuring a smooth experience for our patients.Key Responsibilities:Provide personalized support to...
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Patient Care Advocate
2 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeJob Title: Patient Care AdvocateWe are seeking a compassionate and skilled Patient Care Advocate to join our team at Serenity Healthcare. As a Patient Care Advocate, you will play a vital role in guiding patients through their treatment journey, providing exceptional support and care.Key Responsibilities:Act as a liaison between patients and their healthcare...
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Patient Care Advocate
4 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeJob Title: Patient Care AdvocateJob Summary:Serenity Healthcare is seeking a Patient Care Advocate to join our team of clinical support staff. As a Patient Care Advocate, you will play a crucial role in guiding patients in taking back their lives by helping them understand their treatment options and providing exceptional face-to-face patient experiences at...
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Patient Care Advocate
2 weeks ago
Lehi, Utah, United States Serenity Healthcare, LLC Full timeAbout the RoleSerenity Healthcare, LLC is seeking a highly skilled Patient Care Advocate to join our team of clinical support staff. As a Patient Care Advocate, you will play a vital role in guiding patients in taking back their lives by helping them understand treatment options and providing exceptional face-to-face patient experiences.Key...
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Patient Care Advocate
2 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeJob SummarySerenity Healthcare is seeking a highly skilled Patient Care Advocate to join our team of clinical support staff. As a key member of our team, you will play a vital role in guiding patients in taking back their lives by helping them understand the benefits of our treatment options.Key Responsibilities:Act as a liaison between patients and their...
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Patient Care Advocate
2 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeAbout the RoleSerenity Healthcare is seeking a compassionate and dedicated Patient Care Coach to join our team. As a Patient Care Coach, you will play a vital role in guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience.Key ResponsibilitiesProvide one-on-one coaching and support to...
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Patient Care Coordinator
1 week ago
Lehi, Utah, United States Serenity Healthcare, LLC Full timeAbout the Role:Serenity Healthcare, LLC is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, ensuring their needs are met, and helping them navigate our treatment options.Key Responsibilities:Answer patient calls, emails,...
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Patient Intake Coordinator
1 week ago
Lehi, Utah, United States Serenity Healthcare, LLC Full timeWe are seeking a compassionate and detail-oriented Patient Intake Coordinator to join our team at Serenity Healthcare, LLC. As a Patient Intake Coordinator, you will play a critical role in providing exceptional patient care and support.Key Responsibilities:Provide high-quality patient care through empathy and understandingGather and review patient...
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Patient Intake Coordinator
2 weeks ago
Lehi, Utah, United States Serenity Healthcare Full timeAbout the RoleSerenity Healthcare is seeking a skilled Patient Intake Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide compassionate and empathetic support to patients and their families.Gather and review patient information to ensure...
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Pediatric Patient Care Technician
1 week ago
Lehi, Utah, United States Intermountain Health Full timePatient Care and CollaborationThis role functions as both a Patient Care Tech (PCT) and Health Unit Coordinator (HUC) in a pediatric setting. As a PCT, you will assist the patient care team by performing various tasks and procedures as instructed by a licensed professional. As a HUC, you will facilitate unit organization and patient care by assisting in the...
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Patient Educator Specialist
1 month ago
Lehi, Utah, United States Serenity Healthcare Full timeJob Title: Patient EducatorWe are seeking a compassionate and empathetic Patient Educator to join our team at Serenity Healthcare. As a Patient Educator, you will play a vital role in providing exceptional service to our patients, gathering essential information, and communicating effectively with healthcare providers.Key Responsibilities:Educate patients on...
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Office Receptionist
3 days ago
Lehi, Utah, United States Serenity Healthcare Full timeJob Title: Office ReceptionistJob Summary:We are seeking a skilled Office Receptionist to provide exceptional patient experience and administrative support at Serenity Healthcare. The ideal candidate will serve as the first point of contact for our patients and visitors, ensuring a positive and welcoming environment.Key Responsibilities:Update and verify...
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Patient Access Specialist
4 weeks ago
Lehi, Utah, United States SmithRx Full timeJob SummaryAs a Patient Access Inbound Specialist at SmithRx, you will play a critical role in ensuring that our members receive timely and cost-effective access to medications. You will be the primary point of contact for inbound communications, providing world-class customer service and resolving issues efficiently.Key ResponsibilitiesEducate patient...
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Patient Experience Coordinator
2 weeks ago
Lehi, Utah, United States Serenity Healthcare, LLC Full timeAbout the RoleWe are seeking a highly motivated and empathetic Patient Experience Specialist to join our team at Serenity Healthcare, LLC. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.ResponsibilitiesDevelop and...
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Respiratory Therapist
1 week ago
Lehi, Utah, United States CommonSpirit Health Mountain Region Full timeJob SummaryCommonSpirit Health Mountain Region is seeking a skilled Respiratory Therapist to join our team. As a Respiratory Therapist, you will be responsible for providing high-quality patient care and collaborating with other healthcare professionals to ensure the best possible outcomes.Key ResponsibilitiesPerform respiratory procedures under physician...
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Medical Assistant
6 days ago
Lehi, Utah, United States University of Utah Health Full timeJob SummaryThis role provides assistive care to patients, facilitating the efficient delivery of patient care and supporting the professional role of licensed staff. The incumbent will perform various tasks, including preparing patients for examinations, reporting patient concerns, and assisting with procedures.ResponsibilitiesPrepares patients for...
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Patient Access Coordinator
2 days ago
Lehi, Utah, United States CommonSpirit Health Mountain Region Full timeWelcome to CommonSpirit Health Mountain Region:We are committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community.With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our...
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Patient Experience Specialist
1 month ago
Lehi, Utah, United States Serenity Healthcare Full timeJob Title: Patient Experience SpecialistWe are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and...