Volunteer Engagement Coordinator

2 weeks ago

Bellevue, Washington, United States Big Brothers Big Sisters Puget Sound Full time
Job Overview

Position Title: Volunteer Support Specialist

Department: Programs

Reports To: Program Manager - Site Based

Location: Seattle or Bellevue

Compensation: $25.00/hour DOE with comprehensive benefits including 4 weeks of vacation, sick leave, personal days, and full medical, dental, and vision coverage, along with a 401(k) plan with employer matching.

Employment Status: Non-Exempt, Full-time

Our Core Values: Trust and Transparency | Respect and Dignity | Building Relationships | Inclusivity and Belonging | Commitment to Youth Empowerment

Mission Statement: Big Brothers Big Sisters of Puget Sound (BBBSPS) is dedicated to fostering one-on-one mentoring relationships that unlock the potential of youth. Each member of our organization plays a vital role in advancing this mission through their specific responsibilities.

Position Summary:

Are you enthusiastic about collaborating with volunteers? Do you have a knack for creating outreach strategies that effectively serve our community? Are you adept at working within a team to achieve shared objectives?

The Volunteer Support Specialist will focus on recruiting, engaging, and training volunteers. This role involves facilitating volunteer training sessions and maintaining communication with volunteers through various channels.

Key Responsibilities:

  • Assess and identify the need for new volunteers, collaborating with the marketing team to align outreach efforts with mentor demand.
  • Prepare and disseminate program materials, ensuring regular communication with mentors, youth, and their guardians.
  • Manage a caseload of up to 100 volunteers, guiding them from initial interest to becoming established mentors.
  • Conduct orientation and training sessions related to Site Based Programming for team members, volunteer mentors, and partners.
  • Foster strong relationships with all stakeholders, ensuring volunteers are equipped with the necessary skills and information for successful mentoring.
  • Maintain accurate documentation to uphold youth safety and program effectiveness.
  • Develop and sustain ongoing partnerships with designated organizations, facilitating regular communication and collaborative problem-solving.
  • Recognize and celebrate volunteer contributions, re-engaging them at pivotal moments in their journey.
  • Establish a supportive volunteer community that encourages peer support.

Agency Support Duties:

  • Set and achieve goals for new match growth, match duration, and volunteer satisfaction.
  • Coordinate with other departments to explore potential partnerships and support agency initiatives.
  • Engage in mandatory training and ongoing professional development in areas such as:
    • Equity and Inclusion
    • LGBTQ Competency
    • Youth Development Best Practices
    • Trauma-Informed Approaches
  • Apply insights gained from training to enhance the experiences of mentors, mentees, and families.
  • Perform additional duties as assigned by the Program Manager and Chief Program Officer.

Qualifications:

  • Bachelor's degree preferred in human services, education, or a related field; or an Associate's degree with 4 years of relevant experience; or 8 years of relevant work experience.
  • Experience working with volunteers is preferred.
  • Must have access to a reliable vehicle and possess a valid driver's license and auto insurance.
  • Demonstrated commitment to diversity, equity, and inclusion, with comfort in engaging with diverse populations.
  • Understanding of challenges faced by children and families from underserved communities.
  • Ability to work independently with sound judgment and problem-solving skills.
  • Capacity to thrive in a fast-paced environment.
  • Experience facilitating training sessions for large groups.
  • Ability to handle confidential information appropriately.
  • Availability to work evenings and weekends as required.
  • Strong oral and written communication skills, demonstrating excellent customer service.
  • Fluency in Amharic, Chinese, Somali, Spanish, Tagalog, or Vietnamese is advantageous but not mandatory.

Work Environment:

  • 30% of time spent at schools and partner sites engaging with youth and volunteers.
  • Routine office environment.
  • Frequent travel required.
  • Physical Demands: Role involves standing, walking, sitting, reaching, talking, and hearing. Ability to lift up to 25 lbs may be necessary.
  • Noise Level: Generally moderate.
  • Communication: 30% of work involves phone or email interactions with volunteers.

Commitment to Justice, Equity, Diversity, and Inclusion:

BBBSPS is steadfast in its dedication to justice, equity, diversity, and inclusion. We believe in providing every individual the opportunity to reach their full potential and are committed to implementing these principles throughout our organization.

Americans with Disabilities Act Compliance:

Applicants and employees with disabilities must be able to perform essential duties with or without reasonable accommodation. The organization will assess reasonable accommodations on a case-by-case basis in accordance with applicable law.

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