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Volunteer Enrollment Coordinator

2 months ago

Bellevue, Washington, United States Big Brothers Big Sisters Puget Sound Full time
Job Overview

Position Title: Enrollment Specialist - Volunteer

Location: Remote

Department: Program Services

Supervisor: Program Manager – Enrollment

Compensation: $50,000 - $52,000 annually, compensated hourly, plus generous leave benefits including 4 weeks of vacation, 12 sick days, and 2 personal days per year. Comprehensive health benefits include medical, dental, vision, life insurance, and long-term disability coverage, alongside access to professional development resources and a 401(k) plan with employer matching.

Position Status: Non-Exempt

Organizational Values: Trust and Transparency | Respect and Dignity | Relationship Building | Inclusivity and Belonging | Commitment to Youth Empowerment

Mission Statement: To foster and support one-on-one mentoring relationships that empower youth to realize their potential.

Big Brothers Big Sisters of Puget Sound is dedicated to ensuring that every young person has the opportunity to thrive. With over 60 years of service in the Puget Sound area, we are the largest network of donor and volunteer-supported mentoring programs in the nation. We are actively seeking passionate individuals to enhance our impact within the community.

Position Summary

The Enrollment Specialist Volunteer role offers a chance to utilize exceptional customer service abilities to effectively screen, interview, train, and assist in the matching of community volunteers. This position is crucial in safeguarding the potential of our youth while also nurturing the growth of our staff.

Key Responsibilities

Primary Duties:

  • Facilitate volunteer enrollment processes, including conducting orientations, interviews, and managing necessary documentation.
  • Evaluate and direct volunteers to additional training opportunities and resources as required.
  • Exhibit a thorough understanding of child safety and risk management protocols, ensuring compliance in all job functions.
  • Collaborate with service delivery teams to ensure seamless transitions across various functions.
  • Conduct reference checks and promptly communicate any concerns regarding volunteer enrollment to the supervisor.
  • Engage in weekly supervision meetings with the Program Manager to monitor progress and address any challenges.
  • Review enrollment documentation and provide recommendations for program participation, ensuring successful volunteer matches.
  • Maintain accurate records to ensure accountability and effectiveness in the enrollment process.
  • Assist in volunteer training, match proposals, and introductions, as well as contribute to special projects and community outreach initiatives.
  • Foster collaborative relationships with other community organizations.
  • Participate in agency events to support fundraising efforts.
  • Perform additional duties as assigned by supervisory staff.
Qualifications

Required Skills and Experience:

  • Bachelor's degree in child development, social sciences, health sciences, or a related field, or equivalent experience.
  • Access to reliable transportation, valid driver's license, and auto insurance.
  • Knowledge of child development and family dynamics.
  • Awareness of challenges faced by underserved populations.
  • Ability to gather and analyze data effectively.
  • Proficiency in Microsoft Office Suite and familiarity with database management software.
  • Capacity to work independently with sound judgment and problem-solving skills.
  • Ability to thrive in a dynamic work environment.
  • Commitment to confidentiality and the handling of sensitive information.
  • Availability to work evenings and weekends as needed.
  • Strong written and verbal communication skills, demonstrating excellent customer service in both in-person and virtual contexts.
Core Competencies

We prioritize the development of the following competencies for success within our organization:

  • Accountability and Workload Management
  • Customer Service Orientation
  • Growth Mindset and Adaptability
  • Cultural Sensitivity
  • Collaboration Skills
  • Expertise in Relevant Areas
Leadership Competencies

We seek to cultivate the following leadership qualities:

  • Ability to Develop and Motivate Others
  • External Relationship Building Skills
  • Team Effectiveness
  • Emotional Intelligence
  • Organizational Growth Orientation
  • Problem-Solving Abilities
  • Initiative and Results Orientation
Work Environment

The conditions outlined below represent the typical environment for this role:

  • Standard office setting with frequent independent travel.
  • Physical demands may include standing, walking, sitting, reaching, talking, and hearing. The ability to lift and move items up to 25 lbs may be required.
  • Moderate noise levels in the work environment.
  • Approximately 30% of work time may involve phone communication with volunteers and families.

This job description is intended to provide a general overview of the role and is not exhaustive of all duties and responsibilities. The organization reserves the right to modify the position as necessary.

Commitment to Justice, Equity, Diversity, and Inclusion

Big Brothers Big Sisters of Puget Sound is dedicated to promoting justice, equity, diversity, and inclusion. We believe in empowering all individuals to reach their full potential and are committed to fostering an environment where everyone feels valued and included.

Americans with Disabilities Act Compliance

Applicants and employees with disabilities must be able to perform essential job functions with or without reasonable accommodation. The organization will assess accommodations on a case-by-case basis in accordance with applicable laws.