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Lead Services Engagement Engineer

2 months ago

Bellevue, Washington, United States SAP Full time

About SAP:
At SAP, we empower individuals to perform at their best. Our organizational culture emphasizes teamwork and a collective commitment to enhancing global operations.

Our Mission:
We are dedicated to laying the groundwork for future innovations while fostering a work environment that appreciates diversity, promotes flexibility, and aligns with our mission-driven objectives.

Role Overview:
The Services Engagement team collaborates with clients holding Premium Engagement Contracts (such as SAP MaxAttention, ActiveAttention, or Value Assurance). This role is pivotal in orchestrating the delivery of contracted services, aiming to cultivate and maintain enduring relationships between clients and SAP.

Key Responsibilities:
- Understand client business objectives and conduct thorough business analysis.
- Define engagement setup, strategy, and governance.
- Manage stakeholder relationships, including interactions with C-level executives.
- Develop and plan engagement services, establishing a roadmap with detailed KPIs.
- Oversee financial aspects of engagements, ensuring customer satisfaction and referenceability.

Engagement Delivery:
- Coordinate service delivery through SAP's organizational structure, including resource management and governance.
- Identify risks and issues proactively, implementing mitigation strategies.
- Manage escalation processes for critical situations and document engagement status.
- Collaborate with internal stakeholders across development, services, and sales.

Experience and Skills:
- Advanced technical or business acumen with a focus on customer relations.
- Several years of experience with increasing responsibilities in a similar role.
- Strong communication skills to build partnerships with internal and external stakeholders.

Educational Requirements:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.

Commitment to Inclusion:
SAP is dedicated to fostering an inclusive culture that values health, well-being, and flexible working arrangements, ensuring that all individuals feel valued and can perform at their best.

Compensation Transparency:
SAP is committed to pay equity and provides a transparent compensation range for this position, considering various factors such as education, skills, and experience.