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Lead Services Engagement Engineer

2 months ago

Bellevue, Washington, United States SAP Full time

Company Overview:
At SAP, we empower individuals to achieve their best. Our organizational culture emphasizes teamwork and a collective commitment to enhancing global operations.

Role Overview:
The Services Engagement team collaborates with clients holding Premium Engagement Contracts (such as SAP MaxAttention, ActiveAttention, and Value Assurance). The primary goal is to orchestrate the delivery of agreed-upon services, fostering enduring relationships between SAP and its customers.

Key Responsibilities:
- Develop a deep understanding of the client's business objectives and conduct thorough business analysis.
- Establish engagement strategies and governance frameworks.
- Manage relationships with customer stakeholders, including executive-level interactions.
- Plan and oversee the delivery of services, creating an Engagement Roadmap with defined KPIs.
- Ensure customer satisfaction by managing the commercial aspects of engagements and maintaining accountability for financial metrics such as forecast accuracy and revenue achievement.

Engagement Delivery:
- Define and coordinate service delivery through SAP's organizational structure, including resource management and governance.
- Identify and mitigate risks, manage escalations for critical situations, and document engagement status.
- Collaborate with internal stakeholders across development, services, and sales to ensure successful outcomes.

Qualifications:
- Advanced technical or business expertise in one or more areas.
- Proven ability to cultivate lasting customer relationships and effectively communicate processes and policies.
- Experience in analyzing customer situations and identifying opportunities for innovation.

Experience and Education:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.
- Several years of experience with increasing responsibilities in a similar role.

Our Commitment:
SAP is dedicated to fostering an inclusive environment that values diversity and supports the well-being of all employees. We believe in the power of unique perspectives and invest in our workforce to help everyone reach their full potential.