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Customer Engagement Specialist

2 months ago


Jersey City, New Jersey, United States NEH MARKETING INC Full time
Join NEH MARKETING INC - Elevate the Shopping Experience

At NEH MARKETING INC, we pride ourselves on delivering outstanding products and services to our esteemed clientele. Our mission is to foster a lively and interactive atmosphere where every customer interaction leaves a lasting impression. We invite you to be part of our team if you are passionate, customer-oriented, and thrive in a fast-paced environment.

Position Available: Sales Associate

NEH MARKETING INC is in search of a motivated Sales Associate to enhance our team. In this role, you will be pivotal as the representative of our brand, providing exceptional customer service and contributing to sales growth. If you excel in a dynamic retail setting and have a genuine interest in assisting customers, this opportunity is perfect for you.

Core Responsibilities:
  • Customer Service Excellence:
    • Greet and assist customers with a welcoming and friendly demeanor.
    • Offer knowledgeable advice on products, services, and promotions.
    • Craft positive and memorable shopping experiences for every customer.
  • Sales Achievement:
    • Surpass sales goals through proactive selling and upselling techniques.
    • Stay informed about the latest products and trends to provide informed recommendations.
    • Contribute to visual merchandising to create an inviting store atmosphere.
  • Operational Efficiency:
    • Process sales transactions accurately using the POS system.
    • Manage returns, exchanges, and refunds in accordance with company policies.
    • Ensure cash register accuracy and comply with cash handling procedures.
  • Inventory Support:
    • Assist in receiving, unpacking, and organizing merchandise.
    • Maintain an organized and well-stocked sales floor.
    • Participate in inventory counts and monitor stock levels.
  • Teamwork:
    • Work collaboratively with team members to achieve store goals.
    • Engage in team meetings and training sessions to enhance product knowledge.
    • Support colleagues in various tasks to ensure overall store success.
  • Building Customer Relationships:
    • Listen to customer feedback and suggest improvements for enhanced satisfaction.
    • Develop strong customer relationships to encourage repeat business.
    • Act as a brand ambassador, showcasing our commitment to excellence.
Qualifications:
  • Education and Experience:
    • High school diploma or equivalent is required.
    • Prior retail or sales experience is advantageous.
  • Skills and Attributes:
    • Exceptional communication and interpersonal skills.
    • Customer service-oriented with a positive attitude.
    • Able to multitask effectively in a fast-paced environment.
    • Driven by sales and results-oriented mindset.
    • Basic math skills and familiarity with POS systems.
    • Willingness to work flexible shifts, including weekends.