Sea Logistics Customer Care Specialist

3 days ago

Jersey City, New Jersey, United States Kuehne + Nagel Full time
YOUR ROLE

At Kuehne+Nagel, our Sea Logistics Business Unit is on a mission to deliver exceptional service to our clients. As a Customer Care Specialist, Import, you will be at the forefront of this mission, providing top-notch service with a warm smile and a can-do attitude. Join our dynamic, results-driven environment where exceeding expectations is just the beginning.

YOUR RESPONSIBILITIES
  • Responsive Communication: You will be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
  • Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair. Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
  • Collaboration: Teamwork makes the dream work. Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
  • Master of Documentation: Keep our records shipshape. Your meticulous record-keeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
  • Thriving in a Results-Driven Environment: Dive into the excitement of our results-driven culture. Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
  • Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
  • Empowerment Through Information: Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.
  • Smooth Sailing: With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.
  • Team Harmony: Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.
  • Building Loyalty: Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.
YOUR SKILLS AND EXPERIENCES
  • 5+ Years of experience with Sea Logistics
  • 5+ Years of Customer Service experience
  • Extensive knowledge of Sea Logistics import processing from A-Z
  • Excellent written and verbal communication skills
  • Ability to pay attention to detail
  • Ability to work a hybrid schedule requiring you to report onsite 4 days per week
  • Ability to travel for business and training purposes
GOOD REASON TO JOIN

At Kuehne+Nagel, we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $26.44 and $36.05. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

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