Sea Logistics Customer Care Specialist

4 weeks ago


Jersey City, New Jersey, United States Kuehne+Nagel Full time

Customer Service Representative Job Summary

Kuehne+Nagel is seeking a Customer Care Specialist to assist customers with inquiries and issues regarding shipments. The ideal candidate will maintain accurate records of customer interactions and transactions, coordinate with various departments to ensure timely resolution of customer concerns, and provide exceptional customer service through phone, email, and chat support. The successful candidate will also collaborate with team members to improve overall customer satisfaction and stay up-to-date on company policies and procedures to provide accurate information to customers.

Key Responsibilities:

  • Assist customers with inquiries and issues regarding shipments
  • Maintain accurate records of customer interactions and transactions
  • Coordinate with various departments to ensure timely resolution of customer concerns
  • Provide exceptional customer service through phone, email, and chat support
  • Collaborate with team members to improve overall customer satisfaction
  • Stay up-to-date on company policies and procedures to provide accurate information to customers


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