Sea Logistics Customer Care Specialist

7 days ago


Jersey City, New Jersey, United States Kuehne + Nagel Full time
Sea Logistics Customer Care Specialist

Are you looking for a challenging role in logistics where you can make a real difference? We are seeking a skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel.

About the Role

As a Sea Logistics Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customer inquiries, resolving issues and providing solutions in a timely and professional manner.

Key Responsibilities

  • Provide responsive communication to customers through various channels, ensuring accurate and timely information is provided.
  • Collaborate with internal teams to resolve customer issues and improve their experience.
  • Document customer interactions and issues in our customer service management system.
  • Meet and exceed individual and team performance goals, focusing on response times, customer satisfaction, and quality metrics.
  • Empower customers to make informed decisions by providing accurate and timely information.


Requirements

  • 5+ years of experience in Sea Logistics.
  • 5+ years of customer service experience.
  • Extensive knowledge of Sea Logistics import processing from A-Z.
  • Excellent written and verbal communication skills.
  • Ability to pay attention to detail.
  • Ability to work a hybrid schedule requiring on-site presence 4 days per week.
  • Ability to travel for business and training purposes.


About Kuehne+Nagel

Kuehne+Nagel is a leading logistics company with over 80,000 employees in over 100 countries. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

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