Fintech Support Specialist

4 weeks ago


Jersey City, New Jersey, United States Tek Experts Full time
Customer Support Expertise:

We're seeking a skilled Fintech Support Specialist to serve as the primary point of contact for customer queries and issues. As a key member of our team, you will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role requires strong collaboration and knowledge-sharing skills to continuously improve and deliver exceptional customer service.

Key Responsibilities:
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
Identify cases that require escalation and create and maintain incident management requests to product group or engineering group.
Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
Provide ramp activities, knowledge sharing, technical coaching, and mentoring to drive technical collaboration and engagement outside of customer support services.

Requirements:
Minimum 1 year of experience in financial services and/or technical support experience, managing customers.
Familiarity with Azure and/or competing cloud products is preferred.

Technical Skills:
Understanding of subscription management and billing platforms.

What We Offer:
A dynamic and collaborative work environment.
Opportunities for professional growth and development.
A competitive compensation package.

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