Sea Logistics Customer Care Specialist

3 weeks ago


Jersey City, New Jersey, United States Kuehne + Nagel Full time
About the Role

We are seeking a highly skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Logistics team, you will be responsible for delivering exceptional customer service and ensuring seamless communication with our clients.

Key Responsibilities
  • Responsive Communication: You will be the primary point of contact for our customers, addressing their inquiries and concerns in a timely and professional manner.
  • Creative Troubleshooting: You will utilize your problem-solving skills to resolve customer issues and provide innovative solutions to complex challenges.
  • Collaboration: You will work closely with our sales, operations, marketing, and technical support teams to ensure seamless communication and effective issue resolution.
  • Master of Documentation: You will maintain accurate and up-to-date records in our customer service management system, ensuring that all customer concerns are properly documented and addressed.
  • Thriving in a Results-Driven Environment: You will be motivated to meet and exceed individual and team performance goals, focusing on response times, customer satisfaction, and quality metrics.
  • Customer Delight: You will strive to provide prompt, professional, and empathetic responses to every customer interaction, turning each encounter into a positive experience.
  • Empowerment Through Information: You will provide accurate and timely information to empower customers to make informed decisions and maximize their satisfaction with our products and services.
  • Smooth Sailing: You will navigate through challenges to ensure our customers enjoy a seamless journey, utilizing your efficient troubleshooting skills to resolve issues promptly.
  • Team Harmony: You will collaborate with fellow teams to create a symphony of support, ensuring every customer concern is addressed with precision and care.
  • Building Loyalty: You will be committed to exceeding performance goals, building a loyal customer base, and ensuring their satisfaction and retention for the long haul.
Requirements
  • 5+ years of experience in Sea Logistics
  • 5+ years of customer service experience
  • Extensive knowledge of Sea Logistics import processing from A-Z
  • Excellent written and verbal communication skills
  • Ability to pay attention to detail
  • Ability to work a hybrid schedule requiring on-site presence 4 days per week
  • Ability to travel for business and training purposes


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