Customer Success Manager

3 days ago

Jersey City, New Jersey, United States Inspiren Full time
Customer Success Manager

We are seeking a highly motivated and experienced nursing leader to join our team as a Customer Success Manager. In this role, you will play a critical part in supporting healthcare organizations in adopting and maximizing the return on investment (ROI) for our innovative patient care assistant, AUGi.

Key Responsibilities:
  • Customer Onboarding and Success Transition: Participate in the onboarding process for new healthcare organizations, ensuring a smooth and efficient transition to AUGi after go-live.
  • Adoption and Engagement: Monitor and analyze adoption metrics and usage data to assess the level of engagement and success of our solution within healthcare organizations. Proactively engage with customers to drive increased utilization and value by identifying opportunities for further integration and expansion of the solution.
  • Relationship Management: Build and maintain strong relationships with key stakeholders within healthcare organizations, including executives, administrators, and clinical staff. Serve as the primary point of contact for customers, addressing their inquiries, providing support, and guiding them through any challenges or issues that arise.
  • Value Measurement and Communication: Collaborate with healthcare organizations to understand their ROI goals and objectives related to patient safety. Develop and communicate metrics and reports that demonstrate the tangible ROI achieved through the use of our solution, such as reduced fall rates, improved patient outcomes, and cost savings.
  • Product Education and Expertise: Maintain a deep understanding of the AUGi platform, its features, and its benefits for healthcare organizations. Provide ongoing product education and training to customers, ensuring they are up to date with the latest features and capabilities.
  • Escalation Management: Act as the point person for customer escalations, working closely with internal teams to address and resolve issues promptly and effectively.
  • Success Story Development: Identify and cultivate success stories and testimonials from healthcare organizations that have achieved significant results and positive outcomes using AUGi.
Requirements:
  • Bachelor's degree in Nursing, Healthcare Management, or a related field (preferred).
  • Minimum of 7 years of work experience, with a combination of customer success management, nursing quality, nursing education or healthcare experience.
  • Strong understanding of patient monitoring solutions and their implementation in healthcare organizations.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with healthcare professionals at all levels.
  • Proven track record of successfully driving adoption, engagement, and ROI for customers.
  • Ability to analyze data and metrics to derive actionable insights and recommendations.
  • Exceptional problem-solving skills, with the ability to identify and address customer challenges effectively.
  • Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams.
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple customer engagements simultaneously.

We offer a competitive base salary, flexible PTO, and a comprehensive benefits package, including healthcare, dental, and vision insurance. If you are a motivated and experienced nursing leader looking to make a meaningful impact on patient care, we encourage you to apply for this exciting opportunity.

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