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**Clinic Service Representative
2 months ago
Job Summary
The University of Michigan's School of Dentistry is seeking a highly organized and detail-oriented Clinic Service Representative - Schedulers to join our team. As a key member of our patient care team, you will be responsible for scheduling and coordinating patient appointments, ensuring a smooth and efficient experience for our patients.
Responsibilities
- Monitor clinical activity of assigned dental students and facilitate the scheduling or rescheduling of patient appointments.
- Answer and triage live calls, return patient calls from voicemail as needed, and respond to emails and phone calls from staff, faculty, and students regarding patient scheduling.
- Assist students with daily inquiries, greet patients chairside, and schedule appointments.
- Work with student providers to determine return dates for patient care and check out patients in axiUm chairside during the clinic session.
- Assist with cashiering responsibilities, including accepting and posting patient payments, daily cash reconciliation, and assisting with financial questions.
- Support information desk with patient registration, ensuring accurate registration by verifying demographics and insurance information appropriately.
- Review cases prior to the day of appointment to ensure that the requested authorization has been received and review and correct student's patients accounts.
Requirements
- Experience in a medical or dental healthcare environment, including entering patient information in an electronic health information system.
- Cashiering and reconciling daily receipts experience.
- Excellent customer service and communication skills, with the ability to respond to patient concerns in a professional manner.
- Punctuality and attendance record, with excellent organizational and multitasking skills.
- CPR certification.
Preferred Qualifications
- Experience working with scheduling software and proficiency in Microsoft Office and Google.
- Ability to respond positively to change and willingness to learn new ways to work.
Work Schedule and Location
The work schedule will be 9am-6pm Monday-Friday, alternating Thursday until 8pm. This is an onsite position at the School of Dentistry, 1011 North University Ave, Ann Arbor, MI 48109.
Why Work at Michigan?
The University of Michigan is a world-renowned institution with a commitment to excellence in patient care, education, and research. As a member of our team, you will have access to comprehensive benefits, including generous paid time off, a retirement plan, and opportunities for professional growth and development.
