Financial Services Representative

5 days ago


Ann Arbor, Michigan, United States Lake Michigan Credit Union Full time
About the Role

We are seeking a highly skilled Member Service Representative to join our team at Lake Michigan Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, educating them on our products and services, and helping them achieve their financial goals.

Key Responsibilities
  • Provide members with personalized service, answering their questions and addressing their concerns in a timely and professional manner.
  • Develop and maintain relationships with members, understanding their financial needs and providing solutions that meet those needs.
  • Process new accounts, loans, and other financial products, ensuring accuracy and attention to detail.
  • Collaborate with colleagues to achieve sales and service goals, identifying opportunities to cross-sell and upsell products and services.
  • Participate in community events and sponsorships, representing Lake Michigan Credit Union and promoting our brand.
Requirements
  • 1-3 years of experience in a similar role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
About Us

Lake Michigan Credit Union is a not-for-profit, member-owned financial cooperative dedicated to serving the financial needs of our members. We are committed to providing exceptional service, innovative products, and a positive member experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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