Customer Service Representative

3 days ago


Ann Arbor, Michigan, United States Kroger - Milan Full time
Customer Service Representative Job Description

At Kroger - Milan, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience, and maintaining a safe and clean store environment.

Key Responsibilities:
  • Customer Service: Provide excellent customer service to our customers, answering questions, and resolving issues in a timely and professional manner.
  • Store Maintenance: Maintain a clean and safe store environment, including restocking shelves, sweeping and mopping floors, and disposing of trash.
  • Inventory Management: Assist with inventory management, including receiving and stocking merchandise, and reporting any discrepancies to management.
  • Teamwork: Collaborate with other team members to achieve sales goals and provide excellent customer service.
  • Adherence to Policies: Adhere to all company policies and procedures, including food safety regulations and guidelines.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both verbal and written.
  • Teamwork: Demonstrate a willingness to work as part of a team to achieve sales goals and provide excellent customer service.
  • Adaptability: Be adaptable and flexible in a fast-paced retail environment.
  • Basic Math Skills: Possess basic math skills, including the ability to handle cash and operate a point-of-sale system.

What We Offer:

  • Competitive Pay: Competitive hourly pay rate.
  • Benefits: Eligibility for benefits, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for advancement within the company.


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