Customer Service Representative

4 weeks ago


Ann Arbor, Michigan, United States National Vision Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at National Vision. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining accurate patient records.

Key Responsibilities

  • Provide prompt, courteous service to customers on the phone and in person.
  • Ensure high-quality customer service while following all safety protocols.
  • Process and understand managed care plans, obtaining document information from insurance companies as needed.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File patient records daily and pull files for the next day's appointments.
  • Check order status and notify customers of delays.
  • Keep the reception area tidy and presentable with necessary materials.
  • Receive, sort, and distribute daily mail and deliveries, maintaining office supply inventory.
  • Participate in regular communication meetings.

Requirements

  • Fluent in reading and speaking English.
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years of related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service and organizational skills required.

About National Vision

We believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment, providing training programs, access to educational courses, and promoting from within.

Equal Opportunity Employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.



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