Customer Service Representative

4 days ago


Ann Arbor, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Trinity Health. As a key member of our Call Center, you will be responsible for providing exceptional patient care and support to our patients, families, and healthcare providers.

Key Responsibilities
  • Answer incoming calls and assess the urgency of each call, triaging and directing urgent calls according to established procedures to ensure optimal quality patient care.
  • Schedule patient appointments and communicate with clinical personnel to optimize patient care and efficiency.
  • Manage patient referrals and prior authorizations, ensuring that all requests are processed correctly and in a timely manner.
  • Provide a high level of customer service to all internal and external customers.
Essential Qualifications
  • High school diploma or equivalent.
  • Up to 3 years' previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other relevant business environment.
  • Knowledge of Call Center protocols, processes, and procedures related to position responsibilities.
  • Excellent communication skills in both written and verbal forms, including proper phone etiquette.
  • Ability to work collaboratively in a team-oriented environment and maintain confidentiality.
Working Conditions

This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.



  • Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job Title: Call Center Lead RepresentativeVictory Automotive Group is seeking a highly skilled and motivated Call Center Lead Representative to join our Corporate Call Center team. As a Call Center Lead Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our...


  • Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job Description:Victory Automotive Group Inc. is a leading automotive group with over 50 dealerships across the United States. We are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Customer Service Representative.Responsibilities:Manage inbound and outbound customer calls regarding scheduling service...


  • Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job Description:Victory Automotive Group Inc. is a leading automotive group with over 50 dealerships across the United States. We are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Customer Advocate.Key Responsibilities:Manage inbound and outbound customer calls regarding scheduling service appointments and...


  • Ann Arbor, Michigan, United States Zingerman's Service Network, Inc. Full time

    About UsZingerman's Mail Order is the online and catalog shop for Zingerman's, shipping great food and gifts across America.Job TypeTemporaryJob DescriptionWe're seeking a skilled Customer Service Representative to join our Holiday Crew at Zingerman's Mail Order. As a key member of our team, you'll provide exceptional customer service, ensuring a positive...


  • Ann Arbor, Michigan, United States Zingerman's Service Network, Inc. Full time

    About UsZingerman's Mail Order is the online and catalog shop for Zingerman's, shipping great food and gifts across America. Our team is dedicated to providing exceptional customer service and ensuring a seamless shopping experience for our customers.Job SummaryWe are seeking a Seasonal Customer Service Representative to join our team during the holiday...


  • Ann Arbor, Michigan, United States Amtrak Full time

    Customer Service RepresentativeAs a Customer Service Representative at Amtrak, you will be responsible for providing exceptional customer service to passengers in a fast-paced and dynamic environment.Key Responsibilities:Provide superior customer service to passengers from inside the station to the platformBe responsible for greeting, servicing, and ensuring...


  • Ann Arbor, Michigan, United States Kroger - Milan Full time

    Customer Service Representative Job DescriptionAt Kroger - Milan, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience, and maintaining a safe and clean store environment.Key...


  • Ann Arbor, Michigan, United States The Auto Club Group Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Auto Club Group.About the RoleAs a Customer Service Representative, you...


  • Ann Arbor, Michigan, United States Amtrak Full time

    Customer Service RepresentativeAs a Customer Service Representative at Amtrak, you will be responsible for providing exceptional service to our passengers. Your key responsibilities will include:Welcoming and assisting passengers at the station and on the platformHandling checked baggage, package express, and company materialsOperating a public address...


  • Ann Arbor, Michigan, United States Kroger - Milan Full time

    Customer Service RepresentativeAt Kroger - Milan, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in creating a welcoming and inclusive environment for our customers.Key Responsibilities:Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and...


  • Ann Arbor, Michigan, United States Audi, Porsche, Volkswagen of Ann Arbor Full time

    {"title": "Customer Service Representative", "content": "Germain Audi of Ann ArborJoin our team as a Customer Service Representative and be part of a dynamic and inclusive culture. As a key member of our team, you will be responsible for providing exceptional customer service, answering dealership phones, and directing customers to the correct department....


  • Ann Arbor, Michigan, United States The Auto Club Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of...


  • Ann Arbor, Michigan, United States Audi, Porsche, Volkswagen of Ann Arbor Full time

    {"title": "Customer Service Representative", "content": "Germain Audi of Ann ArborWe are seeking a highly skilled Customer Service Representative to join our team at Germain Audi of Ann Arbor. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering phone calls, and directing customers to the...


  • Ann Arbor, Michigan, United States Michaels Full time

    {"title": "Customer Service Representative", "content": "Job SummaryMichaels is seeking a Customer Service Representative to join our team in Ann Arbor, MI. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key...


  • Ann Arbor, Michigan, United States Amtrak Full time

    Job Summary:As a Customer Service Representative at Amtrak, you will be responsible for providing exceptional customer service to our passengers. This includes greeting and serving passengers, ensuring their comfort and safety, and handling various tasks such as baggage and package express.Key Responsibilities:Provide superior customer service to passengers...


  • Ann Arbor, Michigan, United States ApiTech Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at ApiTech. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess customer requests and inquiries in a timely and efficient mannerProvide accurate and...


  • Ann Arbor, Michigan, United States Amtrak - The National Railroad Passenger Corporation Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Amtrak. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our passengers.Key Responsibilities:Greet and assist passengers at the ticket counter or on the station floor or platform.Provide information and...


  • Ann Arbor, Michigan, United States Cayman Chemical Company, Inc. Full time

    Customer Service Representative OpportunityCayman Chemical Company, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Responsibilities:Promptly...


  • Ann Arbor, Michigan, United States Cayman Chemical Company, Inc. Full time

    About Cayman Chemical Company, Inc.We are a leading provider of high-quality chemicals and services to the scientific community. Our mission is to empower researchers and scientists to advance human and animal health through innovative solutions.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team....


  • Ann Arbor, Michigan, United States CubeSmart Full time

    Customer Service Role at CubeSmartWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the overall success of our...