Vendor Service Representative

2 weeks ago


Ann Arbor, Michigan, United States Bank of Ann Arbor Full time
Job Overview

As a Vendor Service Representative at Bank of Ann Arbor, you will play a critical role in providing exceptional service to our customers, vendors, and relationship managers. Your primary responsibility will be to ensure that transactions are processed accurately and in a timely manner.

Key Responsibilities
  1. Enter applications into the Aspire program for credit review and communicate with customers, brokers, vendors, and relationship managers regarding the status of transactions.
  2. Ensure the accuracy of information on pending transactions and prepare proper documentation to conform with UniFi's policies and procedures.
  3. Demonstrate superior communication skills with customers, brokers, vendors, and relationship managers to resolve any transactional issues.
  4. Generate and issue purchase orders to vendors as requested and perform verbal audit confirmations of equipment delivery and terms with customers.
  5. Review and process vendor invoices to ensure prompt payment and finalize the transaction file for execution and accounting data entry.
  6. Assume job responsibilities of other Vendor Service Representatives when they are out of the office and perform other duties as assigned.
Requirements
  • 4-6 years of direct client service experience.
  • Minimum of an associate degree, concentration in business, math, or accounting.
  • Detail-oriented and organized with excellent oral and written communication skills.
  • Computer proficiency and ability to multi-task and prioritize in a fast-paced environment.
  • Mathematical skills to calculate discounts, percentages, interest rates, and commissions via T-Value.
  • Analytical skills to identify problem situations, analyze, and articulate clear, concise solutions.
  • Possess a positive attitude and a willingness to learn new tasks.
Physical Demands

Work involves standing and walking for brief periods but most work is done from a seated position. There is potential for eyestrain from reading detailed printouts and computer screens. Work normally requires finger dexterity and eye-hand coordination to operate keyboards at a moderate skill level. Deadlines, disgruntled customers, workloads during peak periods, and pressure to achieve goals may cause increased stress levels.



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