Guest Service Representative

2 weeks ago


Ann Arbor, Michigan, United States Schulte Full time
Job Title: Guest Service Representative

Collegiate Hotel Group is seeking a part-time Guest Service Representative to join our team at Graduate Ann Arbor. As a Guest Service Representative, you will be the first point of contact for our guests, providing a warm and authentic welcome to our hotel.

Key Responsibilities:
  • Greets guests as they arrive and reviews arrival lists daily to prepare welcome amenities.
  • Escorts VIPs to their rooms and checks them in prior to arrival.
  • Answers phone calls within three rings and responds to guest inquiries.
  • Responsible for handling cash and ensuring proper cash handling procedures are followed.
  • Maintains the front desk area to be clean and organized.
  • Assists with lobby activation and utilizes proper procedures when handling guest PPI data.
  • Follows through on guest requests and resolves complaints in a professional manner.
  • Participates in the Front Desk upsell program and retrieves necessary identification documents and payment upon guest arrival.
Requirements:
  • Prior customer service experience.
  • High school diploma or equivalent.
Benefits:
  • Work today, get paid today with Daily Pay.
  • Free telemedicine and virtual mental health care access.
  • Multiple health insurance and life insurance options.
  • 401k plan with company match.
  • Paid time off for eligible team members.
  • Holiday pay and paid holidays.
  • Pet insurance.
  • Employee Assistance Program.
  • Discounted hotel rooms.
  • Savings Marketplace discounts.

Collegiate Hotel Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.



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