Client Support Coordinator

2 weeks ago


Champaign, Illinois, United States CPO LTD Full time


Job Type: Full-time

Join Our Team at CPO LTD

Are you driven by a desire to positively impact the lives of others? At CPO LTD, we are not just a premier provider of orthotic and prosthetic solutions; we are committed to enhancing mobility and improving the overall quality of life for our patients nationwide.

With a robust network of clinics across the Midwest, we offer cutting-edge prosthetic and orthotic devices, all underpinned by our mission of compassion and care.


Position:

Patient Services Coordinator

As a Patient Services Coordinator at CPO LTD, you will play a crucial role in delivering efficient, effective, and compassionate patient care.

Your contributions will be essential in ensuring that our patients and their families enjoy a positive experience from the moment they arrive.


Key Responsibilities:

Creating Welcoming Environments:

Foster a safe and inviting atmosphere for our guests, ensuring that our clinics are well-organized and clean to provide a comfortable experience.

Extend warm and prompt greetings to patients and their families, making them feel valued and welcomed from the outset.


Strong Interpersonal Skills:

Build meaningful connections with patients, demonstrating empathy, understanding, and patience throughout their journey.


Effective Communication:

Exhibit excellent communication skills, both written and verbal, to ensure clear and concise interactions with patients, colleagues, and stakeholders.


Guiding Patients:

Assist patients to the appropriate treatment areas with care and professionalism, providing support every step of the way.


Administrative Proficiency:

Utilize your knowledge of standard office equipment to efficiently handle tasks such as scheduling, registration, billing, and data entry.

Present and explain enrollment and financial responsibility documents to patients with empathy and understanding. Obtain and record copies of insurance cards and photo identification in the Patient Management System. Secure signatures for regulatory compliance documents, such as Supplier Standards and HIPAA Documents, and maintain accurate records. Additionally, perform other tasks as required to complete the job efficiently.


Continuous Learning:

Demonstrate a strong desire to learn and grow within our organization, seizing opportunities for personal and professional development.


Coordination and Collaboration:

Work closely with referral sources and internal teams to collect necessary documentation and ensure seamless care delivery to our patients.


Compassionate Support:

Ensure that patients feel supported and informed throughout their experience.


Physical Requirements:

Demonstrate the ability to lift at least 50 pounds.


Position Requirements:

High School Diploma or equivalent with a minimum of 3 years of work experience in a related setting.

Preferred understanding of medical reimbursement and basic medical terminology.

Customer service skills and teamwork and collaboration skills.

Eligibility to work in the United States.


Salary Description: $18 per hour

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