Senior Manager

6 days ago

Wilmington, Delaware, United States Goldman Sachs Full time

About Consumer Advocacy at Goldman Sachs

The Consumer Advocacy team is seeking an experienced individual to join the team in the US and manage the Consumer Advocacy team. With an increased focus on consumer protection and fair and responsible banking practices, this individual will partner closely with the first, second and third lines of defense to advocate for consumer interests and apply a UDAP/UDAAP-focused lens to key initiatives across the business.

Key Responsibilities:

  • Manage centralized Consumer Advocacy team responsible for internal and external customer advocacy efforts to drive business outcomes and profitability while protecting the firm against reputational and regulatory risk; key functions include complaint reporting and analytics, fair and responsible banking program, regulator engagement strategy, trade association participation and other retail banking industry engagement efforts
  • Oversee and manage diverse 20+ person team
  • Serve as liaison with key regulators and business stakeholders to manage regulatory projects end-to-end
  • Manage regulatory operations for consumer businesses, including oversight of regulatory actions, large-scale remediation projects and regulator relationships
  • Project manage cross-functional, regulatory projects with strong attention to detail
  • Serve as administrator for senior level governance forums to drive correct level of engagement, and outcomes
  • Understand and maintain regulatory changes impacting the consumer business and create strategies to support and address
  • Own consumer complaint management strategy including but not limited to overseeing all complaint analytics and reporting efforts, established feedback loop with the business and deploy advanced analytical techniques to uncover potential risks
  • Serve as subject matter expert on consumer protection matters, including but not limited to UDAP/UDAAP-related regulations and industry topics
  • Manage first line of defense Fair and Responsible Banking program with a focus on UDAAP and consumer protection risk mitigation activities, including business controls
  • Drive engagement model with priority trade associations and lead engagement with key external advocacy groups
  • Serve as key partner for Office of Government Affairs, Corporate Communications, and Office of Corporate Engagement on initiatives including regulatory policy efforts, and external communication strategies as needed
  • Represent the firm in external committees including Consumer Bankers Association

Qualifications:

  • 8+ years of relevant experience; 4+ years of people management experience
  • Background in consumer banking required; prior regulatory experience preferred
  • Skilled in combining data analytics with product knowledge to generate actionable insights
  • Excellent stakeholder management skills; able to influence cross-functional teams
  • Problem solver and creative thinker, with the ability to work in a fast-paced environment
  • Excellent interpersonal and communication skills, both written and verbal
  • Comfort and ability to present complex material in front of diverse stakeholder groups
  • Results-oriented -- ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered

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