Lead Client Success Strategist
3 days ago
**About the Role**
As a Lead Client Success Strategist at Phil, you will be responsible for spearheading our Client Success organization, ensuring our clients achieve optimal outcomes, and driving client retention, satisfaction, and growth. You will serve as a trusted strategic partner to our clients, guiding them through complex, customizable workflows and helping them achieve better business results.
Responsibilities:
- Develop and execute a comprehensive Client Success strategy, ensuring alignment between client needs and company goals.
- Build and maintain strong, trusted relationships with clients at all levels, positioning Phil as a strategic advisor.
- Tailor solutions and messaging to meet clients' evolving needs, optimizing workflows and driving continuous improvement.
- Act as a trusted advisor, helping clients navigate complex environments to achieve better business results.
- Balance client outcomes with business priorities, including product roadmap, operational capacity, and revenue goals.
- Leverage data and analytics to drive decision-making, measure success, and demonstrate value to clients.
**What We Offer**
- A ground floor opportunity with one of the fastest-growing startups in health-tech.
- A fully remote working environment.
- Competitive compensation ($150,000 - $200,000 per year), commensurate with experience.
- Full benefits (medical, dental, vision).
- 401(k) contribution opportunity.
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