Client Success Strategist

3 weeks ago


San Francisco, California, United States Unreal Gigs Full time

Job Title: Client Success Strategist

Location: Flexible remote work options

Salary: $85,000 - $110,000 per year

We are seeking an experienced Client Success Strategist to join our team at Unreal Gigs. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.

The ideal candidate will have a proven track record of delivering exceptional client service, driving account growth, and developing strategic partnerships. You will be a proactive problem solver with excellent communication and interpersonal skills, able to collaborate effectively with internal teams and external stakeholders.

About the Role:

  • Client Relationship Management: Build and maintain strong relationships with key clients, acting as their primary point of contact for all service-related inquiries.
  • Account Growth: Identify opportunities to add value for clients, whether through additional services, process improvements, or strategic advice.
  • Problem-Solving and Issue Resolution: Act as the client advocate, ensuring that any issues or concerns are addressed promptly and effectively.
  • Strategic Account Management: Partner with clients to develop long-term strategies that align with their business objectives.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 3+ years of experience in client success, account management, or customer service.
  • Proven ability to build and maintain long-lasting client relationships.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to work in a fast-paced environment.


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