Customer Success Strategist

4 days ago

San Francisco, California, United States Notion, LLC Full time

We are seeking a highly skilled Customer Success Strategist to join our team at Notion, LLC.

This role involves managing a large portfolio of customers in AMER, onboarding and expanding our customer base through tailored consultations, trainings, and assistant programs. The ideal candidate will have experience in scaled program management and be able to design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.

The successful candidate will work cross-functionally with sales partners to ensure strong adoption of Notion, serve as our in-house product ambassador to up-level our customers' workflows, and identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.

In addition, the Customer Success Strategist will proactively identify customers who aren't maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success. This is an exciting opportunity for a driven individual to inform and influence our overall growth strategy.

What You'll Achieve:

  • Drive adoption and expansion for a product people love that solves real problems: Some of the world's largest companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more.
  • Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales-assisted motions.
  • Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next.
  • Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.

Requirements:

  • 3+ years experience at a fast-growing software company.
  • You have a track record of success in your current Customer Success or Account Management role.
  • Experience of managing a large volume of accounts.
  • Strong intrinsic motivation to be a top performer and contribute to a team.
  • You have a growth mindset and thrive in the building stage of a nascent team.
  • You're motivated by seeing others succeed and grow when you partner with them.
  • You're highly adaptable, easily acclimating to a rapidly changing business and industry.
  • You love getting to know new people and helping them solve their business problems.

Salary Information: For roles based in San Francisco, the estimated hourly rate for this position is $40.77 - $50.77 per hour with a $21,200 - $26,400 variable target, calculated to an OTE (On-Target Earnings) range of $106,000 - $132,000 per year.

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States GetChange Corp Full time

    Job Title: Customer Success StrategistAbout Us:GetChange Corp is a leading fintech company dedicated to empowering businesses to donate to nonprofits while fostering deeper connections with their customers. Our mission is clear: to power every dollar donated online.We're seeking a talented Customer Success Strategist to join our team in San Francisco's...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States Veza Technologies, Inc. Full time

    About the OpportunityAs a Customer Success Strategist at Veza Technologies, Inc., you will lead a team of experienced professionals dedicated to making Veza successful in all production accounts. This role heavily drives customer satisfaction, expanded revenue opportunities, and Veza's ability to scale quickly.The estimated salary for this position is...

  • Customer Success Strategist

    5 days ago

    San Francisco, California, United States Recruiting from Scratch Full time

    Success DrivenRecruiting from Scratch is seeking a seasoned CUSTOMER SUCCESS STRATEGIST who can help us deliver exceptional results for our clients. This key role requires someone who is proactive, data-driven, and has a strong understanding of customer success best practices and methodologies.Responsibilities include owning and managing customer onboarding...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States Pylon Labs Full time

    Are you a customer-centric professional looking to build the future of B2B post-sales at Pylon, a company with hundreds of existing customers?We're seeking a skilled Customer Success Strategist to stand up the customer success function, provide product feedback, and drive process recommendations.As a key member of our team, you'll conduct calls with...

  • Enterprise Customer Success Strategist

    4 days ago

    San Francisco, California, United States Software Guidance and Assistance, Inc. Full time

    Software Guidance and Assistance, Inc. is a leading provider of technology and resource solutions, driven by a mission to solve big IT problems with a more personal, boutique approach. We are seeking an experienced Enterprise Customer Success Strategist to join our team and help us deliver exceptional customer experiences.The successful candidate will have a...

  • Customer Success Strategist

    5 days ago

    South San Francisco, California, United States Morrison Express Full time

    About This RoleWe're looking for a skilled Customer Success Strategist to join our team at Morrison Express.This role involves driving business growth through strategic planning, relationship-building, and solution implementation.Key ResponsibilitiesDevelop and execute account-specific growth strategies to drive revenue and increase client satisfaction.Build...

  • Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States CLevelCrossing Full time

    About CLevelCrossingCLevelCrossing is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use CLevelCrossing to connect with a billion people worldwide.The OpportunityWe are seeking a seasoned Customer Success Strategist to...

  • Enterprise Customer Success Strategist

    4 days ago

    San Jose, California, United States SECURITI Full time

    Job SummaryWe are looking for an Enterprise Customer Success Strategist to drive customer adoption and retention for our Data Command Center solution. The successful candidate will have a strong understanding of data security concepts, including data discovery, DLP, encryption/tokenization, data masking, access control, rights management, and familiarity...

  • Client Success Strategist

    5 days ago

    San Francisco, California, United States Unreal Gigs Full time

    Job Title: Client Success StrategistLocation: Flexible remote work optionsSalary: $85,000 - $110,000 per yearWe are seeking an experienced Client Success Strategist to join our team at Unreal Gigs. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and...

  • Client Success Strategist

    6 days ago

    San Francisco, California, United States Unreal Gigs Full time

    Job Title: Client Success StrategistUnreal Gigs is seeking a highly motivated Client Success Strategist to join our team. As a Client Success Strategist, you will be responsible for managing key accounts, building long-term partnerships, and ensuring that staffing services meet the unique needs of each client.About the Role:In this role, you will be expected...

  • Account Success Strategist

    4 days ago

    San Francisco, California, United States Preqin Full time

    Job Description:We are seeking a highly skilled Account Success Strategist to join our team at Preqin. As a key member of our client-facing team, you will play a pivotal role in ensuring the success of our high-growth accounts.About the Role:Develop and execute account plans that drive client growth, adoption, and retention.Build and maintain strong...

  • Operations Strategist

    4 weeks ago

    San Francisco, California, United States Notion, LLC Full time

    About UsWe are on a mission to empower every person, team, and company to create software that solves any problem and tackles any challenge. Our goal is to make it possible for everyone to build and modify the software they use daily.We've been working towards this vision since 2016, and we've had the privilege of serving customers like Pixar, Mitsubishi,...

  • Enterprise Customer Success Manager

    4 days ago

    San Francisco, California, United States Atlassian Full time

    Key ResponsibilitiesStrategic Planning: Develop and implement comprehensive enterprise customer success strategies that align with Atlassians business goals and customer needs.Customer Insights: Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences.Team Leadership: Lead, mentor, and...

  • Customer Success Strategist

    1 week ago

    San Francisco, California, United States Copy, Inc Full time

    At Copy.ai, we're pushing the boundaries of human creativity, thinking, and innovation with our AI platform. As our Head of Customer Success, you'll be instrumental in driving exceptional client experiences, focusing on retention, adoption, growth, and engagement. This role is what you make of it, and your teammates will help you every step of the way.About...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States Akraya Full time

    Akraya is an award-winning IT staffing firm with a commitment to excellence and a thriving work environment, recognized by Inc, the San Francisco Business Journal, and Glassdoor.We are seeking a highly skilled Customer Success Manager to join our team in driving product engagement & satisfaction, and fostering strong relationships with customers & teams in a...

  • Customer Experience Strategist

    4 weeks ago

    San Francisco, California, United States Futurhealth Full time

    Job DescriptionThe Customer Experience Strategist will play a pivotal role in supporting the efficiency and effectiveness of our customer service operations teams at Futurhealth. This individual will be responsible for managing a quality analysis program, driving self-service and automation initiatives, tracking and comparing performance metrics, and...

  • Customer Success Strategist

    4 days ago

    San Francisco, California, United States Airbyte Full time

    Airbyte is an innovative company that enables data teams to move data from various sources to data warehouses, lakes, and AI applications. We are committed to providing a seamless experience for our customers, and we're looking for a Customer Success Manager to drive customer satisfaction and adoption among our enterprise clients.Job DescriptionLead...

  • Customer Experience Strategist

    4 days ago

    San Francisco, California, United States Vision Security Full time

    Customer Experience StrategistAt Vision Security, we're seeking a Customer Experience Strategist to lead our efforts in ensuring positive interactions with our external customers. This role is perfect for an executive who can communicate the value proposition of our organization using the customers' language.We're looking for someone who can integrate...

  • Customer Experience Strategist

    4 weeks ago

    San Francisco, California, United States WalkMe Full time

    Empowering Business Leaders Through Digital AdoptionAbout UsAt WalkMe, we pioneered the Digital Adoption Platform (DAP) to unlock the full potential of technology in today's overwhelming digital world. Our innovative solution empowers business leaders to maximize the value of their digital assets and drive digital transformation.The OpportunityWe are seeking...

  • Customer Experience Strategist

    1 week ago

    San Jose, California, United States Valtix Full time

    At Valtix, we are seeking a highly skilled Customer Experience Strategist to join our team. As a CX Strategist, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.This is an exciting opportunity for a...