Logistics Account Manager
7 days ago
About ITS Logistics, LLC
ITS Logistics, LLC is a leading provider of logistics solutions, dedicated to delivering exceptional service to our clients. Our team is committed to building strong relationships with our customers and providing innovative solutions to meet their needs.
The Culture
We value a positive and supportive work environment, where our associates can grow and develop their careers. We believe in treating others with respect and compassion, and we strive to make a positive impact in our community.
Position Summary
The Logistics Account Manager is responsible for maintaining strong relationships with our clients and handling their day-to-day business needs. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Oversee client accounts and provide exceptional service to a variety of customers
- Assist in order processing and leverage digital platforms to streamline operations
- Communicate effectively with clients and the warehouse operations team to ensure seamless execution of orders and special projects
Principle Accountabilities
- Act in the best interests of our clients, anticipating their needs and providing proactive solutions to their business challenges
- Understand and act in accordance with client contracts, perform basic billing and auditing
- Create and maintain documented standard operating procedures specific to each client
Requirements
- Proficiency with automated information systems to research and resolve client-related issues
- Strong proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
- Excellent verbal and written skills (phone etiquette and fluency in English required)
- Must possess excellent problem diagnosis and resolution skills
- Willingness to go above and beyond in the spirit of client support
- Strong work ethic and a positive attitude
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