Lead Customer Support Specialist

1 week ago

Saint Paul, Minnesota, United States Abbott Full time

Position Overview

This role is essential in our Heart Failure Division, focusing on delivering exceptional support to clients and healthcare professionals. At Abbott, we are committed to developing innovative solutions that enhance the diagnosis, monitoring, and management of heart failure, enabling individuals to regain their health and continue their lives.

Key Responsibilities

  • Efficiently processes customer rental and purchase requests in accordance with established protocols. Clarifies and interprets orders for logistics, prepares necessary shipping documentation, communicates tracking information, and monitors lost shipments, ensuring consistent customer engagement until delivery is confirmed.
  • Proactively addresses and resolves discrepancies in orders, credit holds, training needs, or product availability issues, with guidance from supervisors. Keeps customers informed about order progress, anticipated release dates, and any requirements needed to fulfill their requests.
  • Provides timely updates on inventory status and support. Investigates and submits billing correction requests to ensure accurate invoicing and corrects commission payments for all devices.
  • Manages the approval process, tracks returns, and ensures credit issuance in compliance with established procedures. Collaborates with customers to expedite returns to resolution.
  • Responds promptly to customer inquiries and requests, including moderately complex technical questions, escalating issues when necessary.
  • Communicates effectively with both internal and external stakeholders to ensure clarity on priorities and exceptions. Maintains a positive and collaborative atmosphere with all employees, customers, contractors, and vendors.
  • Conducts initial setup, audits, and troubleshooting of consignment inventory discrepancies, working towards resolution with external clients. May generate inventory and consignment reports for management review.
  • Maintains accurate records of Accounts and Contacts in ERP and CRM systems, ensuring regular updates. Collaborates with management to identify key hospital personnel for future product opportunities and customer needs.
  • Provides prompt feedback to Information Systems regarding any technical issues, escalating as needed.
  • Handles routine customer product complaints, assesses warranty validity, processes credits, and coordinates with internal teams to schedule installations or ship replacements to meet immediate customer needs. Addresses routine service complaints under supervision.
  • Identifies and resolves issues, determining root causes to prevent recurrence, with guidance from team leads or managers.
  • Supports a culture of continuous improvement within department processes, including order processing, invoicing, returns, backorders, credit requests, and new product launches.
  • Develops strong relationships with customers and field sales/clinical personnel through effective verbal and written communication.
  • May assist with various projects within the Customer Service department as assigned.
  • Stays informed about all products offered by the company and implements changes in regulatory requirements with guidance from supervisors.
  • Fosters a positive and cooperative working environment with all employees, customers, contractors, and vendors.
  • Supports all company initiatives as directed by management, contributing to Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Adheres to U.S. Food and Drug Administration (FDA) regulations, company policies, operating procedures, and task assignments. Maintains positive communication and collaboration with all stakeholders.
  • Performs additional related duties as assigned.
  • Provides after-hours support for urgent requests, carrying a cell phone when designated.

Qualifications

Required

  • A minimum of 1 year of experience in a related field or discipline.

  • Lead Customer Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Abbott Full time

    The Role This position is integral to our operations within the Heart Failure Division. At Abbott, we are committed to innovating solutions that assist in the diagnosis, monitoring, and management of heart failure, empowering individuals to regain their health and enhance their quality of life. Key Responsibilities In this role, you will provide...

  • Customer Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Beacon Hill Staffing Group, LLC Full time

    Job OverviewCustomer Support SpecialistBeacon Hill Staffing Group is in search of a dedicated Customer Support Specialist who will serve as a vital resource for clients, financial professionals, channel partners, and distributors through various communication channels including phone, email, and chat.This position is primarily remote, with occasional...

  • Accounts Receivable and Customer Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Universal Truck Service Full time

    Job OverviewPosition: Accounts Receivable and Customer Support SpecialistCompany: Universal Truck ServiceUniversal Truck Service is a rapidly expanding heavy-duty vehicle repair center. We take pride in our dependable service and strong customer relationships.Position Summary:We are looking for an entry-level part-time Accounts Receivable and Customer...

  • Manufacturing Customer Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Ultimate Staffing Services Full time

    Job OverviewPosition: Manufacturing Customer Support SpecialistCompensation: $24-$30/hourWork Environment: 100% onsiteKey Responsibilities:Engage directly with clients, sales personnel, and production teams to guarantee that projects are executed according to client specifications.Evaluate quotes for precision and detail, coordinating with the Estimating...

  • Logistics Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Becker Furniture Full time

    Exciting Career Opportunity: Logistics Support SpecialistBecome a vital part of our team at Becker Furniture, a leading name in the furniture retail industry. We are committed to exceptional customer service and strive to create an outstanding experience for each client. We are currently looking for a Full Time or Part Time Logistics Support Specialist to...

  • Customer Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Mister Sparky of St. Paul, MN Full time

    About the RoleMister Sparky is on the lookout for a dedicated Client Care Representative who values professionalism and punctuality in the electrical service industry. If you have a passion for providing outstanding customer support and ensuring client satisfaction, this position is for you.POSITION SUMMARYManage incoming client inquiries and assist with the...

  • Customer Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Mister Sparky of St. Paul, MN Full time

    About the RoleMister Sparky is on the lookout for dedicated individuals to enhance our client support team. We value professionalism and punctuality, and we are committed to providing exceptional service to our customers. If you have a passion for helping others and ensuring satisfaction, we invite you to consider this opportunity.POSITION SUMMARYManage...

  • Office Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Dahl Consulting Full time

    Job OverviewAre you looking for a rewarding opportunity in administrative support? Dahl Consulting is collaborating with a prominent organization in the chemicals sector. We specialize in connecting talented individuals with local job openings. This position is for an Office Support Specialist on a contract basis. Below are the details of the role.Contract...

  • Experienced Customer Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Abbott Full time

    The Opportunity This role is situated within Abbott's Heart Failure Division, where we are committed to creating innovative solutions for diagnosing, monitoring, and managing heart failure, empowering individuals to regain their health and enhance their quality of life. Key Responsibilities Under close supervision, you will provide essential support...

  • Customer Service Specialist in Retail

    2 weeks ago

    Saint Paul, Minnesota, United States Disciple Distributions Inc. Full time

    Exciting Opportunity: Become a Customer Service Specialist in RetailDisciple Distributions Inc. is a prominent marketing and sales organization dedicated to developing innovative service initiatives that bridge the gap between brands and their clientele. We are currently on the lookout for skilled individuals to enhance our Retail Customer Service Division,...

  • Lead Behavioral Intervention Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States SPECTRUM THERAPY CENTER LLC Full time

    Job OverviewBenefits:Company eventsAttractive salaryDental coverageEmployee perksComplimentary meals & snacksProvided uniformsHealth coveragePaid leaveParental benefitsProfessional training & growthVision coverage Position Summary:As a Lead Behavioral Intervention Specialist, you will be instrumental in supervising and directing the provision of Early...

  • Lead Teller/Universal Banking Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Empowers staffing Full time

    Job OverviewPosition: Lead Teller/Universal Banking SpecialistWe are looking for a skilled and motivated Lead Teller/Universal Banking Specialist to oversee the Teller Department, ensuring smooth operations while delivering exceptional customer service.Key Responsibilities:Manage daily transactions including withdrawals, deposits, and money orders while...

  • Technical Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Harvard Bioscience Full time

    Job OverviewAt Harvard Bioscience, we are dedicated to fostering an environment where our team members are motivated and aligned with our mission of facilitating the discovery, safety, and production of future therapeutics. With over a century of experience, Harvard Bioscience is recognized as a pioneering developer, manufacturer, and distributor of...

  • Customer Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Mister Sparky of St. Paul, MN Full time

    About the RoleMister Sparky is on the lookout for a dedicated Client Care Representative who values professionalism and punctuality in the electrical service industry. If you have a passion for providing outstanding service and ensuring client satisfaction, this position may be a great fit for you.POSITION SUMMARYManage incoming client inquiries and assist...

  • Housing Support Specialist

    2 days ago

    Saint Paul, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Job SummaryCatholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a compassionate and culturally aware individual to work as a Housing Support Specialist at our Higher Ground location.The Housing Support Specialist will act as a liaison and provide superior customer service while assisting residents, outside agency providers, and...

  • ERP Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Genesis10 Full time

    Genesis10 is currently seeking an ERP Support Specialist for a contract opportunity. Position Overview:The Level 2 IT Help Desk Support Specialist will deliver advanced technical assistance and troubleshooting for users across multiple locations. This role demands a robust understanding of diagnosing and resolving challenges associated with software...

  • Customer Relations Specialist

    3 days ago

    Saint Paul, Minnesota, United States Chris Ahles - State Farm Agent Full time

    Job SummaryChris Ahles - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Relations Specialist. As a key member of the team, you will play a vital role in building and maintaining strong relationships with customers, promoting State Farm products, and driving business growth.Key...

  • IT Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States PCs for People Full time

    Job OverviewPosition SummaryThe IT Support Specialist will be responsible for overseeing daily operations within the technical support team. This role requires a proactive approach to ensure that the team remains focused and efficient while achieving both short-term and long-term objectives.Core ResponsibilitiesCollaborate with the Technical Support Manager...

  • Education Support Specialist

    5 days ago

    Saint Paul, Minnesota, United States ProCare Therapy Full time

    Job OverviewWe are seeking a dedicated and compassionate Education Support Specialist to join our team at ProCare Therapy. As a Special Education Assistant, you will play a vital role in supporting students with special needs in the classroom.Key ResponsibilitiesProvide individualized support to students with special needs, promoting their academic and...

  • Supporting Documentation Specialist

    3 days ago

    Saint Paul, Minnesota, United States Pediatric Home Service Full time

    Job SummaryPediatric Home Service is a leading provider of home health care services, dedicated to delivering exceptional care to medically complex children and their families. We are seeking a highly organized and detail-oriented Supporting Documentation Specialist to join our team.Key ResponsibilitiesObtain prior authorizations and statements of medical...