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Manufacturing Customer Support Specialist
2 months ago
Position: Manufacturing Customer Support Specialist
Compensation: $24-$30/hour
Work Environment: 100% onsite
Key Responsibilities:
- Engage directly with clients, sales personnel, and production teams to guarantee that projects are executed according to client specifications.
- Evaluate quotes for precision and detail, coordinating with the Estimating department.
- Generate production tickets utilizing the estimate details provided by sales or clients.
- Oversee specific projects with clients, liaising with Production to fulfill client needs.
- Track the quality and advancement of assigned projects to ensure timely completion.
- Maintain communication with clients, sales, and production teams regarding scheduling and inquiries related to projects.
- Offer insights to clients and internal teams concerning potential issues that may impact project quality or delivery timelines.
- Conduct quality assessments and provide proofs or samples for client review.
- Prepare invoices for completed projects.
- Collaborate closely with sales representatives to enhance client satisfaction.
- Establish and nurture long-term relationships with accounts to promote client retention.
Qualifications:
- High school diploma or equivalent is required.
- Experience in manufacturing is essential; 3-5 years in a customer service role is preferred.
- Strong communication skills (both written and verbal) and a collaborative spirit with a focus on customer service.
- Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail with a robust work ethic.
- Proficiency in Microsoft Office 365, particularly MS Excel.
- Experience in estimating is advantageous.
Ultimate Staffing Services is an equal opportunity employer. We welcome all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in accordance with state and local laws.
