Customer Support Specialist

2 weeks ago


Saint Paul, Minnesota, United States Mister Sparky of St. Paul, MN Full time
About the Role

Mister Sparky is on the lookout for a dedicated Client Care Representative who values professionalism and punctuality in the electrical service industry. If you have a passion for providing outstanding service and ensuring client satisfaction, this position may be a great fit for you.

POSITION SUMMARY
  • Manage incoming client inquiries and assist with the organization and scheduling of service appointments.
KEY RESPONSIBILITIES
  • Respond to client inquiries in a timely and professional manner, recognizing the importance of first impressions.
  • Maintain clear and effective communication with clients, showcasing a friendly and respectful demeanor.
  • Ensure all client calls are handled promptly and in accordance with company standards.
  • Inform clients of any changes or delays regarding service appointments.
  • Reach out to clients to arrange service appointments as necessary.
REQUIREMENTS
  • High school diploma or equivalent qualification.
  • Excellent verbal and written communication abilities.
  • Familiarity with computer applications and software.
  • Previous experience in a customer service role is advantageous.


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