Customer Service Specialist in Retail

2 weeks ago


Saint Paul, Minnesota, United States Disciple Distributions Inc. Full time
Exciting Opportunity: Become a Customer Service Specialist in Retail

Disciple Distributions Inc. is a prominent marketing and sales organization dedicated to developing innovative service initiatives that bridge the gap between brands and their clientele. We are currently on the lookout for skilled individuals to enhance our Retail Customer Service Division, collaborating with a leading telecommunications provider.

The position of Customer Service Specialist is vital in providing outstanding customer interactions. We seek a communication-savvy individual who is dedicated to customer satisfaction and excels in a team-oriented atmosphere. If you are someone who enjoys contributing positively to customer experiences, this role may be the perfect fit for you.

Key Responsibilities:

  • Engage with prospective customers to respond to inquiries regarding products and services
  • Handle customer inquiries, concerns, and complaints with professionalism
  • Suggest product solutions tailored to customer requirements
  • Gather and assess customer data to produce insightful reports
  • Work collaboratively with the team to meet shared objectives
  • Maintain up-to-date knowledge of product offerings to provide precise information
  • Execute additional tasks as directed

Requirements:

  • High school diploma or equivalent is mandatory
  • Bachelor's Degree in Business Administration, Marketing, or Communications is preferred
  • 1-2 years of experience in a customer service or sales capacity
  • Positive and solution-oriented attitude
  • Familiarity with customer service principles
  • Exceptional verbal and interpersonal communication skills
  • Ability to work effectively both in a team and independently


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