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Assistant Retail Manager

2 months ago

San Jose, California, United States Tapestry, Inc. Full time
Assistant Store Manager I

Coach

Location: Gilroy, CA, US

Position Overview

The Assistant Store Manager at Coach exemplifies a robust understanding of business dynamics, driving sales performance through the development and guidance of team members. This role requires a strategic approach to enhance operational effectiveness while upholding Coach's standards and values. The Assistant Store Manager is a versatile contributor, capable of adapting to various functions within the store environment.

Key Responsibilities:

Sales Management
  1. Aligns decisions with organizational goals in collaboration with the Store Manager, ensuring adherence to company values.
  2. Formulates and communicates sales strategies and initiatives across all product categories, consistently monitoring store performance to achieve targets.
  3. Accountable for the productivity of the management team, fostering a culture of high performance.
  4. Implements and evaluates client engagement strategies to meet business objectives in conjunction with the Store Manager.
  5. Monitors market trends and their potential impact on business, supporting the execution of relevant sales strategies.
  6. Embodies Coach's style guide, ensuring all team members meet established expectations.
  7. Acts as a brand representative within the community, fostering loyalty through participation in local events and initiatives.
  8. Addresses customer concerns promptly and effectively, collaborating with management as necessary.
  9. Develops team members to cultivate lasting customer relationships that drive business success.
  10. Takes ownership of personal and team results, demonstrating initiative and accountability.
  11. Collaborates with Store/District Manager to prioritize business needs.
  12. Ensures daily operational tasks are completed without compromising service quality.
  13. Proactively addresses challenges and implements corrective actions as needed.
  14. Builds trusting relationships with colleagues and advocates for the brand.
  15. Welcomes constructive feedback and sets personal and team goals to enhance performance.
  16. Empowers team members through delegation and support.
  17. Fosters a positive and enthusiastic environment aligned with the company's vision.
  18. Recognizes and appreciates individual contributions to team success.
Operational Excellence
  1. Assesses team performance and provides timely feedback, developing action plans for continuous improvement in partnership with the Store Manager.
  2. Addresses performance issues using effective communication and coaching techniques.
  3. Complies with all retail policies and procedures, including operational standards.
  4. Utilizes Coach's tools and technology to enhance service and operational efficiency.
  5. Recruits and trains top talent, collaborating with the Store Manager to build a strong talent pipeline.
  6. Manages daily operational responsibilities in line with Coach's standards, including sales, service, payroll, and loss prevention.
  7. Demonstrates strong business insight, forecasting needs in collaboration with the Store Manager.
  8. Communicates effectively with the Lead Supervisor and Store Manager.
  9. Maintains the aesthetic and safety standards of the store in partnership with corporate resources.

Required Competencies:

  1. Results Orientation: Consistently exceeds performance goals and drives results.
  2. Customer Commitment: Dedicated to meeting customer needs and building lasting relationships.
  3. Innovative Thinking: Generates creative ideas and solutions.
  4. Interpersonal Skills: Builds rapport and effective relationships across all levels.
  5. Adaptability: Learns quickly and embraces change.
  6. Persistence: Demonstrates energy and determination in achieving goals.
  7. Comfort with Uncertainty: Effectively navigates change and ambiguity.
  8. Strategic Insight: Anticipates future trends and consequences.
  9. Team Building: Fosters a collaborative and high-spirited team environment.
  10. Courageous Leadership: Provides direct and actionable feedback to team members.

Additional Qualifications:

  1. Experience: 1 to 3 years of management experience in a luxury retail environment preferred.
  2. Education: High school diploma or equivalent; college degree preferred.
  3. Technical Skills: Proficient in MS Office and retail management systems.
  4. Physical Requirements: Ability to perform tasks at a fast pace and lift up to 50 pounds.
  5. Availability: Flexible schedule including nights, weekends, and holidays.

This job description serves as a general overview of the responsibilities and requirements for the Assistant Store Manager position at Coach. Tapestry, Inc. is an equal opportunity employer committed to hiring and developing the best talent.