Client Solutions Manager, Key Accounts

2 days ago


Los Angeles, California, United States Tik Tok Full time
About the Role

We are seeking a highly skilled Client Solutions Manager to join our team in the Americas (AMS) Gaming division. As a key member of our Global Gaming team, you will work closely with the sales team to provide support and expertise in meeting client objectives and delivering exceptional customer service.

Key Responsibilities
  • Manage and grow post-sale client relationships and revenue for advertisers
  • Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
  • Grow revenue, educate, and lead upsell conversations with clients post-initial sale
  • Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
  • Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
  • Identify optimization opportunities for improving performance
  • Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
  • Consult and coach clients and agencies to achieve greater results on TikTok solutions
Qualifications
  • Minimum 5 years of campaign management experience
  • Mobile marketing background with familiarity with all relevant KPIs
  • Experience in account management and/or client services roles in digital marketing or ad tech
  • Experience with auction-based ad networks
  • Strong analytical skills to identify data-driven insights
  • Background in performance advertising, managing complex and scaling challenges
  • Track record of supporting revenue goals
  • Experience diagnosing and solving technical problems with product and engineering teams
Preferred Qualifications
  • Knowledge of the gaming industry; experience working in or with gaming companies is an advantage
  • Strong communication skills and ability to build relationships
  • Ability to pitch and upsell effectively
  • Ability to prioritize and manage tasks in a fast-paced environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.



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