Key Account Support Specialist

3 days ago


Los Angeles, California, United States Advantage Solutions Full time
Key Account Support Specialist

Drive client success as a Key Account Support Specialist, playing a pivotal role in driving client success. Direct client annual review process, manage client business planning, forecasting, annual reviews, and joint business planning. Leverage insights to develop category review presentations and promotional planning. Manage and develop strategic annual plans for clients, leading all issue resolution activities with client systems, identifying overspend and/or spending shortfalls, and working with relevant Key Account Managers to resolve. Provide expert guidance on client products, brands, SKUs, pricing, and promotional plans, suggesting strategic actions and guiding client promo planning activities.

Responsibilities
  • Revenue Budget Achievement: Research and implement effective strategies for clients to meet business objectives, including revenue and market share objectives.
  • Analysis and Presentations: Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats. Develop and conduct negotiations to maximize profitability and maintain positive relationships. Build sales presentations for key clients and make client recommendations for customer presentations.
  • Client Key Performance Indicators Achievement: Analyze performance metrics of assigned clients and make recommendations for improvement. Recommend ways to improve business margin for clients and recommend action plans. Strategize on how to maximize marketing spend to achieve client's financial goals. Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset, and retail departments.
  • Data Systems & Reporting: Drive cross-collaboration among all other internal teams. Analyze data reports to ensure financial performance meets forecasted targets. Drive alignment across Key Account Managers, highlighting key opportunities and challenges and also suggesting resolutions to issues.
Requirements
  • Education Level: Bachelor's Degree or equivalent experience.
  • 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
  • Required Knowledge, Skills and Abilities: Strong presentation skills, excellent interpersonal and organizational skills, working knowledge of syndicated data, proficiency in Microsoft Excel, intermediate or advanced computer skills, strong written communication and verbal communication skills, conflict management skills, demonstrated ability to provide cross-functional leadership, well-organized, detail-oriented, and able to handle a fast-paced work environment, flexible and adaptable, able to change and alter according to changes in projects or business environment, ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.


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