Client Services Specialist

1 week ago


Milwaukee, Wisconsin, United States Versiti Inc. Full time

Customer Care Coordinator

Role Overview:

As a vital member of the Versiti team, you will enhance the customer experience for our blood clients through exceptional service.

Key Responsibilities:

  • Champion initiatives that positively influence client satisfaction while reinforcing the lifesaving mission of Versiti.
  • Identify and address issues affecting client satisfaction, expedite resolution processes, and implement effective solutions.
  • Ensure that client service concerns are resolved satisfactorily and that all cases are properly closed.
  • Maintain accuracy in fee structures, client onboarding, product stewardship, and utilization metrics.
  • Redirect internally focused tasks away from team members who engage directly with clients.
  • Strive to achieve optimal customer Net Promoter Scores (NPS).

Collaboration:

Work closely with colleagues in Finance, Business Development, Field Marketing, Hospital Relations, Hospital Services, Information Services, Reference Laboratory, and Marketing Insights/Operations.

Become an integral part of ongoing operational processes to facilitate knowledge sharing and contribute to the development of client engagement strategies.

Qualifications:

  • A minimum of two years of relevant professional experience.
  • Proven ability to report on project status, deliverables, and outcomes.
  • Preferred experience in healthcare, medical devices, or laboratory testing.
  • Familiarity with integrated business software and CRM systems is advantageous.
  • Strong comprehension of the healthcare sector.
  • Self-motivated with the capability to work independently with minimal supervision.
  • Meticulous attention to detail and a readiness to perform repetitive data entry tasks.
  • Experience in process orientation and continuous improvement methodologies.
  • Exceptional strategic planning and project management capabilities.
  • Strong organizational, critical thinking, and practical problem-solving skills.
  • Outstanding interpersonal and relationship-building abilities.
  • Robust customer service focus.
  • Excellent verbal and written communication skills, including the ability to convey technical information effectively.
  • A valid U.S. Driver's License and access to an insured vehicle.


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