Customer Support Specialist

1 week ago


Cedar Rapids, Iowa, United States Fleetworthy Solutions Full time

Fleetworthy Solutions is a dynamic and expanding provider of cloud-based compliance services tailored for the transportation sector. With over thirty years of experience, our brand embodies a commitment to delivering compliance solutions that surpass state and federal standards by leveraging data, technology, and skilled professionals to enhance compliance visibility and contribute to safer roads.

We are currently seeking a Client Service Representative to join our Cedar Rapids, IA office for the 2nd shift. The working hours will be from 3:00 PM to 12:00 AM, Wednesday through Sunday.

Key Responsibilities:

  • Evaluate driver logs to confirm compliance with DOT regulations.
  • Access and amend driver logs on the Omnitracs platform.
  • Conduct log audits for drivers who have faced service interruptions, DOT incidents, or Qualcomm issues.
  • Detect violations in driver logs and provide guidance on proper log completion in accordance with DOT standards.
  • Identify trucks with unassigned driving events and allocate them appropriately.
  • Address driver inquiries regarding log modifications via computer and phone.
  • Oversee the fleet for any missing or falsified logs on a weekly basis.
  • Stay informed about current and forthcoming DOT logging regulations.
  • Educate new office personnel on DOT standards and company protocols.
  • Assist in maintaining and updating driver DQ files with necessary DOT compliance documentation.
  • Provide telephonic training to drivers on utilizing the Qualcomm system.

Qualifications:

  • Proficient in basic computer and Microsoft Office applications.
  • High school diploma or GED is mandatory.
  • Exceptional organizational skills with a strong focus on detail and accuracy.
  • Able to work independently with minimal supervision.

Job Type: Full-time

Compensation: Starting at $14.00 per hour



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