Customer Support Specialist

2 months ago


Cedar Rapids, Iowa, United States LPT Retail Management Services Full time
Position Overview

Location
LPT Retail Management Services

Role Summary

We are seeking enthusiastic individuals to enhance our customer service experience. The expectations for this role include:
  • Delivering outstanding customer support. In situations where multiple staff members are present, priority should be given to customer service; if a line forms, additional registers should be activated promptly to ensure swift and courteous assistance.
  • Executing all assigned shift responsibilities efficiently.
  • Upholding the integrity of company resources, unless personal safety or that of colleagues or clients is at risk:
    • Adhering to company protocols regarding cash management and safe operations.
    • Following established procedures for vendor check-ins.
    • Completing all necessary documentation at the end of each shift.
  • Addressing any spills or hazardous situations immediately.
  • Performing additional tasks as directed by management.
Required Qualifications
  • Proficient in reading, comprehending, and writing in English at an eighth-grade level, including the ability to understand spoken communication.
  • Basic math skills at an eighth-grade level to handle transactions, complete reports, and manage inventory during vendor interactions.
  • Visual acuity sufficient to verify identification and process financial transactions.
  • Ability to follow instructions for operating electronic cash registers and related equipment.
  • Maintaining good personal hygiene and grooming standards.
  • Physical capabilities include standing for extended periods and lifting items weighing up to 50 pounds.


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