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Advanced ISP Support Specialist

2 months ago

Cedar Rapids, Iowa, United States TEKsystems Full time
About the Role

We are seeking a highly skilled and experienced ISP Support Specialist to join our team at TEKsystems. As an ISP Support Specialist, you will be responsible for providing world-class customer support to our ISP partners within a 24x7x365 environment.

Key Responsibilities
  • Answer inbound technical support calls, chats, and emails related to ISP partners.
  • Consult with customers and provide additional solutions in the form of up-selling NRTC's products and services.
  • Troubleshoot voice, data, video, and connection issues for customers.
  • Identify, troubleshoot, and assist customers with voice, data, video, and connection issues.
  • Answer customer service-related questions.
  • Track and record each phone call and provide a detailed description of the call.
  • Provide backup assistance for other Technical Support Representatives.
Requirements
  • Minimum of 2 years call center experience.
  • 1 year of helpdesk/technical support experience.
  • A minimum of an associate's degree (2-yr) or equivalent experience.
  • Strong technical skills, including Windows 10 and Windows 7.
  • Excellent communication and problem-solving skills.
Preferred Qualifications
  • AA or some sort of completed education in Computer Science or related IT field.
  • Obtained 2 Certifications in A+, Security+, Net+, or CCNA.
About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.