Customer Experience Specialist
7 days ago
We are seeking a highly skilled and motivated Customer Engagement Executive to join our team at Avantis Education. As a key member of our customer success team, you will play a pivotal role in enhancing the customer experience by providing exceptional support and engagement.
Key Responsibilities- Customer Support: Provide prompt and effective support to customers, addressing their needs, resolving issues, and promoting customer satisfaction and loyalty.
- Customer Advocacy: Act as a customer advocate, communicating their needs and concerns to relevant teams and developing strategies to engage customers and promote product usage.
- Training and Development: Guide customers through refresher training, ensuring they understand and can effectively use our products.
- Relationship Building: Build and maintain positive relationships with customers and team members, working closely with the Sales Team to identify upsell and cross-sell opportunities.
- Product Feedback: Collaborate with the Product Development Team to relay customer feedback and contribute to product enhancements.
- 2+ years of experience in customer support, customer success, or a related role, preferably in the software or education industry.
- Proficiency in using CRM software and customer support tools.
- Familiarity with educational technology and software products is a plus.
- Excellent verbal and written communication skills.
- Empathy and patience when dealing with customers.
- Strong problem-solving and critical-thinking skills.
- Ability to build and maintain positive relationships with customers and team members.
- Ability to manage multiple tasks and prioritize effectively.
- Strong attention to detail and organizational skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Self-motivated and proactive approach to work.
- Flexibility and adaptability in a fast-paced environment.
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