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Automotive Customer Service Consultant
2 months ago
Join Our Team as an Automotive Customer Service Consultant
The Ed Napleton Automotive Group is seeking a dedicated Automotive Customer Service Consultant to enhance our service department. This pivotal position acts as a bridge between our valued customers and skilled technicians, ensuring that vehicle repair recommendations are communicated effectively.
Key Responsibilities:
- Engage with customers to address all vehicle maintenance requirements.
- Draft repair orders with complete transparency regarding costs and timeframes.
- Maintain exceptional and prompt communication, keeping customers informed throughout the service process.
- Collaborate frequently with Technicians and Parts departments to guarantee timely service completion.
- Demonstrate a positive demeanor and strong work ethic in interactions with customers and team members.
- Leverage advanced Fixed Operations Technology to enhance service delivery.
What We Offer:
- Competitive salary ranging from $55,000 to $80,000 annually, based on experience and performance.
- Comprehensive Medical, Dental, and Vision Insurance.
- 401k plan along with additional benefits.
- Accrued vacation time for work-life balance.
- Exclusive discounts on products, services, and vehicles.
- Extensive and ongoing training opportunities with industry specialists.
Qualifications:
- Exceptional customer service skills are essential.
- Tech-savvy individuals who can quickly learn and utilize new technologies are preferred.
- Previous experience as an Automotive Service Advisor is advantageous.
We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.