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Automotive Customer Service Consultant

2 months ago


Arlington Heights, Illinois, United States Arlingtonheightscdjr Full time

Join Our Team as an Automotive Customer Service Consultant

The Ed Napleton Automotive Group is seeking a dedicated Automotive Customer Service Consultant to enhance our service department. This pivotal position acts as a bridge between our valued customers and skilled technicians, ensuring that vehicle repair recommendations are communicated effectively.

Key Responsibilities:

  • Engage with customers to address all vehicle maintenance requirements.
  • Draft repair orders with complete transparency regarding costs and timeframes.
  • Maintain exceptional and prompt communication, keeping customers informed throughout the service process.
  • Collaborate frequently with Technicians and Parts departments to guarantee timely service completion.
  • Demonstrate a positive demeanor and strong work ethic in interactions with customers and team members.
  • Leverage advanced Fixed Operations Technology to enhance service delivery.

What We Offer:

  • Competitive salary ranging from $55,000 to $80,000 annually, based on experience and performance.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401k plan along with additional benefits.
  • Accrued vacation time for work-life balance.
  • Exclusive discounts on products, services, and vehicles.
  • Extensive and ongoing training opportunities with industry specialists.

Qualifications:

  • Exceptional customer service skills are essential.
  • Tech-savvy individuals who can quickly learn and utilize new technologies are preferred.
  • Previous experience as an Automotive Service Advisor is advantageous.

We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.