Customer Service Representative

2 months ago


Arlington Heights, Illinois, United States The LaSalle Group Full time

Job Summary: We are seeking a highly skilled Customer Care Specialist to join our team at The LaSalle Group. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle High-Volume Inbound/Outbound Calls: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Escalate and Resolve Complex Issues: Work with customers to resolve complex issues and provide solutions that meet their needs.
  • Cultivate and Maintain Relationships: Build and maintain strong relationships with customers and internal stakeholders to ensure seamless communication and collaboration.
  • Meet and Exceed Department Goals: Meet and exceed departmental goals and objectives, including customer satisfaction and retention rates.

Requirements:

  • 1+ Year of Call Center Experience: Proven experience in a call center environment, with a strong track record of customer satisfaction and retention.
  • Experience with Retention, Inside Sales, or Collections: Experience in retention, inside sales, or collections, with a strong understanding of customer behavior and motivations.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Availability to Work Onsite: Availability to work onsite, with a flexible schedule to meet the needs of the business.

About The LaSalle Group: The LaSalle Group is a leading provider of direct hire and temporary staffing services. We specialize in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search. Our team of experts is dedicated to helping organizations hire faster and connect top talent with opportunities.



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