Guest Experience Specialist

7 days ago


Arlington Heights, Illinois, United States NorthShore University HealthSystem Full time

Job Summary:

We are seeking a highly skilled Guest Services Representative II to join our team at NorthShore University HealthSystem. As a key member of our hospitality services team, you will be responsible for providing exceptional customer service to our patients, families, and visitors.

Key Responsibilities:

  • Provide a high level of customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
  • Process payments and manage cash handling responsibilities.
  • Assist with various administrative tasks, including data entry and record-keeping.
  • Collaborate with other departments to ensure seamless delivery of services.
  • Participate in ongoing training and education to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Three years of experience in customer service or a related field preferred.
  • Relevant knowledge of the healthcare industry and customer service principles.
  • CPR/AED (AHA/BLS) Certification within 3 months of hire required.

Working Conditions:

This is a part-time position, working Monday and Wednesday, with hours from 4:45am to 8:00am.



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