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Customer Success Representative

2 months ago

Arlington Heights, Illinois, United States Avantis Education Full time

Client Engagement Specialist

$40,000 - $50,000 plus commissions (experience dependent)

Full time, Permanent

Office based role

What you'll appreciate about this position

Joining a dynamic, award-winning leader in the Educational Technology sector, you will become part of a team that is dedicated to transforming educational experiences through innovative technology solutions.

At Avantis Education, our commitment to advancing education has driven us to develop cutting-edge technology specifically designed for classroom environments. Our mission to challenge conventional methods and enhance classroom technology has allowed us to establish some of the most respected and forward-thinking brands in the US education technology landscape.

Your role and responsibilities

As a Client Engagement Specialist at Avantis, you will be instrumental in enriching the customer experience by delivering outstanding support and engagement. Your main focus will be to ensure that our clients, particularly educational institutions and educators, derive maximum benefit from our software solutions. You will serve as a liaison between our company and our clients, addressing their requirements, resolving challenges, and fostering customer satisfaction and loyalty. This role will require close collaboration with various teams, including sales, training, and marketing, to guarantee a smooth and rewarding customer journey.

Key responsibilities include:

  • Deliver timely and effective support to clients primarily via phone and email.
  • Respond to client inquiries, resolve challenges, and provide solutions promptly.
  • Conduct regular follow-ups with clients to ensure satisfaction and retention.
  • Guide clients through refresher training, ensuring they comprehend and can effectively utilize our products.
  • Act as an advocate for clients, conveying their needs and concerns to relevant teams.
  • Develop and implement strategies to engage clients and encourage product usage.
  • Create and distribute engaging content, such as newsletters, tutorials, and case studies.
  • Organize and participate in client-focused events, including webinars, workshops, and conferences.
  • Maintain accurate records of client interactions and activities in the CRM system.
  • Collaborate closely with the Sales Team to identify upsell and cross-sell opportunities.
  • Work with the Product Development Team to relay client feedback and contribute to product improvements.
  • Coordinate with the marketing team to align engagement strategies with overall marketing objectives.

Qualifications and skills required:

  • 2+ years of experience in customer support, customer success, or a related field, preferably within the software or education sector.
  • Proficiency in utilizing CRM software and customer support tools.
  • Familiarity with educational technology and software products is advantageous.
  • Exceptional verbal and written communication skills.
  • Empathy and patience when interacting with clients.
  • Strong problem-solving and analytical skills.
  • Ability to cultivate and maintain positive relationships with clients and team members.
  • Capability to manage multiple tasks and prioritize effectively.
  • Strong attention to detail and organizational abilities.
  • Customer-centric mindset with a passion for delivering exceptional service.
  • Self-motivated and proactive work approach.
  • Flexibility and adaptability in a fast-paced environment.

If this role resonates with you, we look forward to your application.