Event Management Operations Leader

2 weeks ago


Newport Coast, California, United States Marriott International Inc Full time
Job Summary

The Event Operations Manager is responsible for guiding and inspiring the team while personally ensuring the delivery of exceptional service in alignment with established standards. This role involves overseeing financial and administrative duties, including safeguarding assets, and fostering clear communication among all stakeholders to ensure the success of events.

Candidate Profile

Education and Experience

  • High school diploma or GED; a minimum of 2 years' experience in event management, food and beverage, or a related professional field.
Core Work ActivitiesManaging Banquet Operations
  • Forecasts supply requirements for the department, including tables, chairs, and meeting setups.
  • Applies knowledge of relevant laws pertaining to events.
  • Recognizes the influence of banquet operations on overall event success and manages activities to enhance customer satisfaction.
  • Upholds and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Oversees departmental inventories and ensures equipment is well-maintained.
  • Schedules Event Services staff to meet forecasted service standards while optimizing profitability.
  • Assists the team in cultivating lasting relationships with groups to foster business retention and growth.
Participating in and Leading Banquet Teams
  • Establishes objectives and delegates tasks to enhance departmental performance.
  • Conducts monthly meetings with the Banquet team.
  • Continuously expands knowledge of food and wine pairings and current event trends.
  • Acts as a liaison to kitchen staff.
  • Leads shifts and actively engages in event servicing.
Executing Event Services Operations and Maintaining Inventories
  • Attends pre-event meetings to understand group requirements.
  • Establishes consistent standards for meeting room setups.
  • Conducts inspections of function rooms prior to events to ensure compliance with specifications.
  • Maintains cleanliness and sanitation standards in all event operation areas.
  • Acts as a liaison between Banquets, Event Planning, and Event Technology teams during events.
  • Projects supply needs for the department, including stationery and refreshments.
  • Coordinates routine maintenance to ensure a quality meeting environment.
  • Addresses issues and suggests alternatives when necessary.
  • Participates in all relevant meetings.
  • Leads shifts and actively engages in event servicing.
  • Ensures function rooms are set according to event documentation and customer specifications.
Verifying and Providing Exceptional Customer Service
  • Sets a positive example for guest relations.
  • Engages with guests to gather feedback on service quality.
  • Addresses and resolves guest issues and complaints.
  • Encourages team members to deliver outstanding customer service.
  • Ensures employees understand expectations and service parameters.
  • Aims to enhance service performance.
  • Emphasizes guest satisfaction in departmental meetings and focuses on continuous improvement.
  • Reviews guest feedback and satisfaction results with team members.
Conducting Human Resources Activities
  • Communicates and implements departmental emergency procedures and ensures staff are trained in safety protocols.
  • Observes employee service behaviors and provides constructive feedback.
  • Monitors progress and leads discussions with staff regularly.
  • Participates in developing and implementing corrective action plans.
  • Reviews feedback from Meeting Planner Surveys and collaborates on service improvement strategies.
  • Attends all relevant meetings.
  • Establishes and maintains collaborative relationships with associates.
  • Conducts performance evaluations and provides necessary feedback.
  • Encourages open communication and addresses associate concerns.
  • Ensures fair application of property policies and procedures.
  • Brings issues to the attention of supervisors or Human Resources as needed.
  • Ensures associates understand expectations and service standards.
  • Delegates tasks to ensure timely and compliant room setups.

The salary range for this position is $78,000 to $101,000 annually. Marriott offers a comprehensive benefits package, including health care, a 401(k) plan with company match, employee stock purchase plan, paid time off, life insurance, and various wellness benefits. Compensation and benefits are subject to eligibility and other requirements. Marriott International is an equal opportunity employer committed to diversity and inclusion.



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