Lead Culinary Operations Manager

2 weeks ago

Newport Coast, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Responsible for the overall effectiveness of daily kitchen management. Demonstrates culinary expertise by actively engaging in tasks while overseeing the team and managing all food-related operations. Aims to enhance guest and employee satisfaction while adhering to the operational budget. Oversees all kitchen sectors to guarantee a consistent, high-quality product is delivered. Plays a key role in mentoring and developing team members, including direct reports. Ensures that sanitation and food safety standards are upheld.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years of experience in culinary, food and beverage, or a related professional field.
OR

  • 2-year degree from an accredited institution in Culinary Arts, Hotel and Restaurant Management, or a related discipline; 2 years of experience in culinary, food and beverage, or a related professional field.

KEY RESPONSIBILITIES

Leading the Culinary Team

  • Employs interpersonal and communication skills to guide, influence, and motivate others; promotes sound financial and business decision-making; exemplifies honesty and integrity; leads by example.
  • Supervises and manages staff, overseeing all daily operations. Understands employee roles sufficiently to perform duties in their absence.
  • Fosters mutual trust, respect, and collaboration among team members.
  • Acts as a role model to illustrate appropriate behaviors.
  • Maintains productivity levels among employees.
  • Encourages employee feedback, maintains an open-door policy, and reviews employee satisfaction metrics to identify and resolve concerns.
  • Ensures employees comprehend expectations and guidelines.
  • Establishes and nurtures open, collaborative relationships with team members.
  • Recognizes and celebrates team achievements publicly.
  • Leads shifts while personally preparing food items and fulfilling requests based on specified requirements.
  • Oversees and coordinates the activities of cooks and kitchen staff engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

  • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Supervises kitchen shift operations and ensures adherence to all Food & Beverage policies, standards, and procedures.
  • Recognizes superior quality in products, presentations, and flavors.
  • Ensures compliance with food handling and sanitation regulations.
  • Follows proper food handling procedures and maintains appropriate temperatures for all food products.
  • Ensures staff maintain required food handling and sanitation certifications.
  • Assists the Executive Chef with all kitchen operations.
  • Maintains standards for purchasing, receiving, and food storage.
  • Prepares and cooks a variety of foods, either regularly or for special events.
  • Checks the quality of raw and cooked food products to ensure standards are met.
  • Assists in determining food presentation and creates decorative displays.

Delivering Exceptional Customer Service

  • Provides services that exceed expectations for customer satisfaction and retention.
  • Manages daily operations, ensuring quality standards and customer expectations are consistently met.
  • Enhances service by communicating effectively and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching as necessary.
  • Observes employee service behaviors and provides constructive feedback.
  • Aims to improve service performance continually.
  • Emphasizes guest satisfaction in all departmental meetings and focuses on ongoing improvement.
  • Empowers employees to deliver outstanding customer service.
  • Sets a positive example for guest relations.

Achieving Culinary Goals

  • Achieves and surpasses goals, including performance, budget, and team objectives.
  • Develops specific goals and plans to prioritize, organize, and accomplish work tasks.
  • Understands the impact of departmental operations on overall financial goals and objectives and manages to achieve or exceed budgeted targets.
  • Trains employees in safety protocols.

Managing Human Resource Activities

  • Identifies the developmental needs of others and coaches, mentors, or otherwise assists in improving their knowledge or skills.
  • Identifies educational needs, develops formal training programs, and instructs others.
  • Manages payroll processes.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Utilizes the Labor Management System to effectively schedule according to business demands and track employee time and attendance.
  • Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Participates in employee progress and disciplinary procedures.
  • Contributes to the employee performance appraisal process, providing feedback as needed.
  • Participates in developing and implementing corrective action plans.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates through various communication methods.
  • Analyzes information and evaluates results to select the best solutions and resolve issues.
  • Attends and participates in all relevant meetings.
The salary range for this position is $82,000.00 to $105,000.00 annually.

Marriott offers a comprehensive benefits package, including health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other wellness benefits. Additional incentives may include stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to eligibility, waiting periods, contributions, and other requirements.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

We uphold non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state, and local laws.

About the Team

St. Regis Hotels & Resorts is dedicated to delivering exceptional experiences at over 50 luxury hotels and resorts worldwide.

Since the opening of The St. Regis hotel in New York by John Jacob Astor IV, the brand has maintained an unwavering commitment to bespoke and anticipatory service for all guests, delivered flawlessly by a team of gracious hosts who embody classic sophistication and modern sensibility, along with our signature Butler Service.

We invite you to explore careers at St. Regis. By joining St. Regis, you become part of a portfolio of brands within Marriott International.

Be where you can excel, begin your journey, belong to an incredible global team, and become the best version of yourself.

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