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Event Management Operations Supervisor

2 months ago

Newport Coast, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Leads and inspires a team while actively contributing to the delivery of exceptional service aligned with established standards and requirements. Oversees financial and administrative duties, ensuring the protection of assets. Communicates effectively with all stakeholders involved in the event's success. Identifies training needs and formulates strategies to achieve objectives.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or equivalent; a minimum of 2 years' experience in event management, food and beverage, or a related field.

KEY RESPONSIBILITIES

Managing Banquet Operations

  • Forecasts supply requirements for the department, including tables, chairs, banquet setups, and props.
  • Applies knowledge of relevant laws pertaining to events.
  • Recognizes the influence of banquet operations on the overall event success and manages activities to enhance customer satisfaction.
  • Upholds and reinforces all standards, policies, and procedures.
  • Maintains established hygiene and sanitation levels.
  • Oversees departmental inventories and equipment maintenance.
  • Schedules Event Services personnel to meet service standards while optimizing profitability.
  • Assists the team in building lasting relationships with groups to foster business retention and growth.

Leading and Participating in Banquet Teams

  • Establishes goals and delegates tasks to enhance departmental performance.
  • Conducts monthly meetings with the Banquet team.
  • Continuously expands knowledge of food and wine pairings and current event trends.
  • Acts as a liaison to kitchen staff.
  • Leads shifts and actively engages in event servicing.

Executing Event Services Operations and Inventory Management

  • Attends pre-event meetings to comprehend group requirements.
  • Establishes consistent standards for meeting room setups and VIP areas.
  • Conducts inspections of function rooms prior to events to ensure compliance with specifications.
  • Maintains cleanliness and sanitation standards in all event operation areas.
  • Acts as a liaison among Banquets, Event Planning, and Event Technology teams throughout the event.
  • Forecasts supply needs for the department, including pads, pens, and bottled water.
  • Coordinates routine maintenance to ensure a quality meeting environment.
  • Addresses issues and suggests alternatives to previous arrangements as necessary.
  • Participates in all relevant meetings.
  • Leads shifts and engages in event servicing.
  • Ensures function rooms are set according to event documentation and customer specifications.

Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Engages with guests to gather feedback on product quality and service levels.
  • Addresses and resolves guest issues and complaints.
  • Encourages staff to deliver outstanding customer service.
  • Ensures employees understand expectations and standards.
  • Aims to enhance service performance.
  • Emphasizes guest satisfaction in all departmental meetings and focuses on continuous improvement.
  • Reviews guest feedback and satisfaction results with staff.

Conducting Human Resources Activities

  • Communicates and implements departmental emergency procedures and verifies staff training in safety protocols.
  • Observes employee service behaviors and provides constructive feedback.
  • Monitors progress and leads discussions with staff regularly.
  • Participates in developing and implementing corrective action plans.
  • Reviews quarterly feedback results and collaborates on corrective actions to address service challenges, focusing on continuous improvement of guest satisfaction.
  • Participates in all relevant meetings.
  • Establishes and maintains open, collaborative relationships with team members.
  • Conducts performance evaluations and provides feedback as necessary.
  • Encourages employee feedback and maintains an open-door policy to address concerns.
  • Ensures fair and consistent application of property policies and procedures.
  • Brings issues to the attention of supervisors or Human Resources as needed.
  • Delegates tasks to ensure timely room setups that meet service standards.
The salary range for this position is $78,000 to $101,000 annually.

Marriott offers a comprehensive benefits package including health care, a 401(k) plan with company match, employee stock purchase plan, paid time off, life insurance, and various wellness benefits.

Marriott International is an equal opportunity employer committed to a diverse workforce and an inclusive culture.



About the Team

St. Regis Hotels & Resorts is dedicated to providing exquisite experiences at luxury hotels and resorts worldwide. The brand is known for its commitment to exceptional service, delivered by a team of gracious hosts.

Be where you can excel, begin your journey, belong to a global team, and become your best self.