Mailroom and Courier Operations Leader

7 days ago

Newport Beach, California, United States Sodexo Full time

Job Summary:

Sodexo is seeking a qualified Mail Services Operations Manager to join our team supporting our client Pacific Life in Newport Beach, California.

We are seeking a hands-on leader with experience managing mailroom and courier operations who will help develop and manage a team of frontline employees while collaborating with the leaders in each department.

Key Responsibilities:

  • Direct daily mail service operations at our client site and ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.
  • Supervise day-to-day work activities by delegating authority, assigning, and prioritizing activities and monitoring operating standards.
  • Establish operating standards, implements quality improvements, and communicates them to employees.
  • Supervise all mailroom activities including shipping, receiving, sorting, and distribution of incoming mail and collecting and processing outgoing mail.
  • Establish a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety programs.
  • Adhere to standards and procedures for the handling and storage of hazardous materials.
  • Evaluate, resolve high priority, and complex problems through communication with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment.
  • Manage budget, resource allocation, and forecasting tools to ensure best possible use of resources and report budgetary expenses effectively.
  • Manage status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.

Requirements:

  • Previous experience managing Mail Service Operations.
  • The ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service.
  • Strong Leadership skills with a focus on staff development and team building.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.

While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

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