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Client Support Specialist

2 months ago

Laredo, Texas, United States AlphaGraphics - US779 Full time
Position Overview

We are seeking a dedicated Customer Service Representative (CSR) to enhance our team at AlphaGraphics - US779. This role is pivotal in fostering and nurturing positive interactions with our clientele, ensuring their needs and expectations are consistently met.

Benefits and Perks:
  • Attractive Compensation Package
  • Flexible Work Hours
  • A culture of teamwork, respect, and enjoyment
  • Opportunities for Career Advancement
Company Background:

AlphaGraphics - US779 stands as a prominent figure in the Printing, Design, and Shipping sectors. Our goal is to collaborate with small enterprises and individual consumers, delivering high-quality solutions that simplify their tasks.

Key Responsibilities:
  • Act as the primary internal representative for our organization.
  • Demonstrate our expertise in products and services to customers.
  • Educate the community and clients about our offerings.
  • Relay customer requirements to the support team, adhering to company protocols.
  • Engage with customers via phone or in-person to provide information, process orders, and address complaints.
  • Calculate service charges, manage deposits or payments, and coordinate billing.
  • Draw in potential clients by addressing inquiries and suggesting additional products and services.
Qualifications:
  • Experience in assessing customer needs and ensuring service quality.
  • Proven ability to build rapport with clients and colleagues.
  • Excellent written and verbal communication skills.
  • Genuine desire to assist others.
  • Strong analytical skills to evaluate various solutions to challenges.

This position is offered by an independently owned franchise of PostNet International, Inc. The franchisee will be your employer, not PostNet International, Inc. or its affiliates.