Product Support Specialist Senior

4 days ago

Philadelphia, Pennsylvania, United States FIS Full time

Job Title: Product Support Representative Senior

Job Summary:

FIS is seeking a highly skilled Product Support Representative Senior to join our team. As a Product Support Representative Senior, you will be responsible for providing in-depth product support to FIS clients by resolving incoming inquiries.

Key Responsibilities:

  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
  • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
  • Other related duties assigned as needed.

Requirements:

  • Banking and Financial Industry experience strongly preferred
  • Client Management experience required, as this is a client facing role
  • Must be very articulate
  • Strong analytical skills
  • Organizational and time management skills required
  • Self-starter with proven ability to work independently
  • Excellent verbal and written communications skills
  • Strong problem-solving skills
  • Willingness to work on-call schedules
  • Must be proficient in SQL
  • Splunk experience a plus but not required
  • Knowledge of FIS products and services a plus but not required

What We Offer:

  • A broad range of professional education and personal development possibilities - FIS is your final career step
  • A competitive salary and benefits
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your skillset

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $73,119,400.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement:

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model:

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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