Production Support Specialist

3 days ago


Philadelphia, Pennsylvania, United States IntePros Full time

IntePros is seeking a highly skilled Production Support Specialist to partner with a company dedicated to improving the health and well-being of individuals and families in our community. The ideal candidate will be willing to work onsite in Philadelphia 3 days a week.

Key Responsibilities:

  • Assess and research inquiries from multiple business areas for resolution, coordinating with IT areas and/or vendor support to ensure timely and effective communication with stakeholders.
  • Collaborate with the team to test member-facing applications, documenting testing practices and procedures.
  • Support the checkout of production releases as needed, ensuring seamless integration and minimal disruption to services.
  • Develop and maintain processes, performing system administration tasks as required to optimize system performance.
  • Determine requirements, impacts, and develop documentation, procedures, and guides to support business needs.
  • Serve as an internal expert on the use of applications, providing guidance and support to colleagues.

Business Systems Analyst Qualifications:

  • Proven understanding and hands-on experience with the Software Development Life Cycle (SDLC).
  • Proficiency in using ServiceNow platform and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Experience in engaging and communicating effectively with executive-level stakeholders, creating clear and comprehensive documentation.
  • Strong skills in developing and defining business requirements, with a demonstrated ability to create effective solutions.
  • Experience with MS Azure DevOps is a plus, as is experience as a Business Systems Analyst.


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