Product Support Specialist Senior
3 days ago
At Jobs for Humanity, we're collaborating with FIS Global to build an inclusive and just employment ecosystem. We're seeking a highly skilled Senior Product Support Specialist to join our team.
About the Role:This is a client-facing position that requires strong analytical skills, excellent verbal and written communication skills, and the ability to work independently. The successful candidate will provide in-depth product support to FIS clients, resolving incoming inquiries and documenting customer information and recurring technical issues.
Key Responsibilities:- Provides product support to FIS clients via telephone, email, or chat sessions
- Documents customer information and recurring technical issues to support product quality programs and product development
- Recreates client issues in a test environment and identifies how applications and systems interact to support business processes
- Resolves client concerns related to installation, operation, maintenance, or product application or compatibility matters
We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for professional growth and development. If you're a motivated and forward-thinking individual with a passion for problem-solving, we encourage you to apply.
Salary Range: $73,250.00 - $119,400.00
Location: [Insert Location]
Job Type: Full-time
Experience: Experienced (relevant combo of work and education)
Education: Bachelor of Computer Science
Travel Percentage: 0%
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