Product Support Specialist Senior

3 days ago


Philadelphia, Pennsylvania, United States Jobs for Humanity Full time
Job Title: Senior Product Support Specialist

At Jobs for Humanity, we're collaborating with FIS Global to build an inclusive and just employment ecosystem. We're seeking a highly skilled Senior Product Support Specialist to join our team.

About the Role:

This is a client-facing position that requires strong analytical skills, excellent verbal and written communication skills, and the ability to work independently. The successful candidate will provide in-depth product support to FIS clients, resolving incoming inquiries and documenting customer information and recurring technical issues.

Key Responsibilities:
  • Provides product support to FIS clients via telephone, email, or chat sessions
  • Documents customer information and recurring technical issues to support product quality programs and product development
  • Recreates client issues in a test environment and identifies how applications and systems interact to support business processes
  • Resolves client concerns related to installation, operation, maintenance, or product application or compatibility matters
What We Offer:

We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for professional growth and development. If you're a motivated and forward-thinking individual with a passion for problem-solving, we encourage you to apply.

Salary Range: $73,250.00 - $119,400.00

Location: [Insert Location]

Job Type: Full-time

Experience: Experienced (relevant combo of work and education)

Education: Bachelor of Computer Science

Travel Percentage: 0%



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